Tiffany Luiz
Long Beach,CA
Summary
Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment.
Overview
10
10
years of professional experience
Work History
Medical Biller and Coder
Eye Physicians Of Long Beach
03.2023 - Current
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Communicated with insurance companies to research and resolved coding discrepancies.
Medical Office Assistant
Health Atlast
01.2022 - 02.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Client Advisor
Louis Vuitton
08.2021 - 02.2022
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
ABA Behavior Therapist
Greater Anaheim Selpa
06.2015 - 07.2019
- Performed behavioral therapy assessments and treatments in patients' homes without direct supervision.
- Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
- Monitored and documented client progress using data collection techniques.
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
- Developed and maintained clear, individualized documentation on each patient.
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally, and consistently.
- Delivered social skills curriculums and programs in support of client skills development.
Hostess
Disneyland Resort
05.2013 - 09.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate of Arts - Communication Studies
Long Beach City College
Long Beach, CACertification - Business Digital Literacy
Long Beach City College
Long Beach, CACertification - CPC
AAPC
RemoteSkills
- Data Entry
- Records Management
- Diagnostic Codes
- Patient Data Identification
- Medical Terminology
- ICD-10 Requirements
- EMR Systems
- Protected Health Information
- Coding Appeals
Timeline
Medical Biller and Coder
Eye Physicians Of Long Beach
03.2023 - Current
Medical Office Assistant
Health Atlast
01.2022 - 02.2023
Client Advisor
Louis Vuitton
08.2021 - 02.2022
ABA Behavior Therapist
Greater Anaheim Selpa
06.2015 - 07.2019
Hostess
Disneyland Resort
05.2013 - 09.2015
Associate of Arts - Communication Studies
Long Beach City College
Certification - Business Digital Literacy
Long Beach City College
Certification - CPC
AAPC
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