TIFFANY LYONS
Anchorage,AK
Summary
Currently a communicative Box Office Assistant with 2-year background working in sports and concert venues. Accomplished at handling payment transactions and assisting customers with finding great seats. A solid understanding of box office activities and functions. Punctual and reliable with effective coordination capabilities. As well as an adaptive and deeply determined ex-university student positioning to excel in Mortuary Science. I am a quick learner working for new connections and experience in positions beneficial to my career. I have experience in customer service, teamwork and communication, and keeping the workspace comfortable and engaged, but focused.
Overview
2
2
years of professional experience
Work History
Box Office
Alaska Airlines Box Office
09.2021 - Current
- Sell tickets for sports events, concerts, etc
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Customer service assistance
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new personnel regarding company operations, policies and services.
Lead Guest Service Host
Holland America Princess Cruises Alaska
05.2022 - 08.2023
- Customer service and assistance conducting and loading guest transportation maintaining tracking of luggage greet and welcome out-of-town customers provide local suggestions for guests
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
No Degree - Medical Assisting
University of Alaska Anchorage
Anchorage, AKSkills
- Customer Interaction
- Active Listening
- Customer Accounts Management
- Refunds and Exchanges
- Cash Register Operations
- Ticket Printing
- Seating Availability Guidance
- Event Up-Selling
- Box Office Cleaning
- Staff Training
- Dispatch Collaboration
- Delegation Skills
Timeline
Lead Guest Service Host
Holland America Princess Cruises Alaska
05.2022 - 08.2023
Box Office
Alaska Airlines Box Office
09.2021 - Current
No Degree - Medical Assisting
University of Alaska Anchorage
Similar Profiles
Pablo Enrique Medellin SuarezPablo Enrique Medellin Suarez
Line Maintenance Mechanic at Hawaiian Airlines/Alaska AirlinesLine Maintenance Mechanic at Hawaiian Airlines/Alaska Airlines
Lindsay JarvisLindsay Jarvis
Flight Attendant at Alaska AirlinesFlight Attendant at Alaska Airlines
Cody KramerCody Kramer
Supervisor - Inflight at Alaska AirlinesSupervisor - Inflight at Alaska Airlines
James HajdukovichJames Hajdukovich
Owner-President at Blue Street Delivery, LLCOwner-President at Blue Street Delivery, LLC
Sarah McKeanSarah McKean
Guest Services Representative Lead at Imaging AssociatesGuest Services Representative Lead at Imaging Associates