TIFFANY LYONS
Summary
Results-driven BDC Manager specializing in developing and monitoring successful outbound and inbound phone and internet campaigns to maximize dealership traffic. Demonstrated business development, leadership and operations experience in busy automotive center. Hires, trains and motivates BDC team to meet sales and customer service objectives. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
BDC/Internet Sales Manager
Camping World of Raleigh-Garner
04.2012 - Current
- Responded to internet inquiries and phone calls in timely matter.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Provided superior and individualized customer service.
- Trained team to answer incoming phone calls and schedule appointments for sales team.
- Photographed RV's and uploaded them online
Credit Clerk
Kimbrells Furniture
01.2007 - 08.2010
- Contributed to a positive work environment through proactive communication, teamwork, and problem-solving initiatives.
- Prepared and distributed monthly statements of accounts.
- Maintained strict adherence to all company policies, guidelines, and regulatory requirements governing the extension of credit, ensuring compliance at all times.
- Assisted in accounts receivable, cash receipts and collections and daily deposits.
- Maintained accurate financial records by updating client profiles with relevant information and adjustments.
Education
Diploma -
Mary Phillips High School
06.2000
Skills
- Team Leadership Qualities
- Online sales techniques
- Appointment Scheduling
- Digital Marketing
- Social Media Marketing
- Inventory Management
Awards
Certificate in Customer Service Training, Fall Quarter 2006
Community Service
American Legion, Certificate of Appreciation, 07/01/07, Volunteer Quarterly at American Legion
Timeline
BDC/Internet Sales Manager
Camping World of Raleigh-Garner
04.2012 - Current
Credit Clerk
Kimbrells Furniture
01.2007 - 08.2010
Diploma -
Mary Phillips High School
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