Tiffany Macklin
Cloquet,MN
Summary
I am a caring, effective, and strong leader with 6 years of experience supervising a team of staff in an adult foster care setting for Pine Ridge Homes. For 15 months, between Supervising for Pine Ridge Home and being a DSS for Pine Ridge Homes, I provided mental health crisis response, case management, and adult mental health rehabilitation while employed with the Human Development Center. In this time, I gained extensive training and experience in de-escalation and crisis management/resolution, along with the ability to create and write integrated treatment plans and provide a connection to services. In addition, I possess the ability to adapt to change as well as learn skills quickly and efficiently.
Direct support professional, prepared to leverage experience in personalized care and support. Proven ability to foster collaborative environment and achieve positive outcomes. Known for reliability and adaptability, ensuring highest standards of client care.
Experienced with delivering personalized support to individuals with diverse needs. Utilizes effective communication and problem-solving skills to enhance client well-being. Consistent track record of fostering positive client relationships.
Overview
16
16
years of professional experience
Work History
Direct Support Staff
Pine Ridge Homes Inc.
06.2010 - Current
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
- Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
- Improved client well-being by providing emotional support and fostering strong relationships.
- Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.
- Guided clients in building essential life skills such as budgeting, cooking, cleaning, and self-care routines for increased selfreliance.
Project Coordinator
Human Development Center
01.2022 - 04.2023
- Screened and responded to mental health crisis's in Carlton County, as well as providing case management and adult rehabilitation mental health services to people in need
- Job duties included working closely with and maintaining good working relationships with local hospitals, Carlton County Health and Human Services, the Carlton County Jail, the Cloquet Police Department, as well as other professional agencies
- Other duties consisted of compiling information for and drafting mental health crisis assessments and integrated treatment plans, connecting clients to services, providing resources for food, shelter, housing, clothing, and transportation, as well as providing referrals for continuing care
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Designated Coordinator/Supervisor
Pine Ridge homes Inc.
06.2010 - 11.2021
- Led a team of people in the person-centered care of adults with developmental disabilities, mental illness, and physical ailments
- Job duties included scheduling and attending meetings and phone conferences, drafting reports, maintaining accurate and current documentation, filing documents, managing client and house finances, creating staff schedules, making sure staff get and maintain training hours, bringing clients out into the community, client cares, administering medications, cooking, and cleaning
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Managed timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Office Manager
Muller Construction LLC.
01.2013 - 03.2018
- Scheduled appointments, walk-throughs, and jobs, filed paperwork, paid out vendors, answered phone calls, typed out invoices, assisted in payroll, and assisted in construction and window installation
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Direct Support Staff
Pinewood Inc.
08.2009 - 09.2011
- Job coached for people with developmental disabilities, taught classes, drove passenger vans for client pick-ups or drop-offs, assisted with client cares, and cleaned
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
Education
No degree - General associate degree course work with an emphasis in human services and psychology
Fond Du Lac Tribal And Community College
12.2000
General Education - Completed high school with a diploma
Carlton High School
06.1998
Skills
- Supervising a team
- Managing an office
- Customer service
- Job coaching
- Direct Support Staff
- CPR and First-Aid
- Critical incident training
- Crisis response
- De-escalation
- Effective communication
- Continuing care coordination
- Safety awareness
- Behavioral support
- Transportation assistance
- Meal preparation
- Client confidentiality
- Activity planning
- Community integration
Timeline
Project Coordinator
Human Development Center
01.2022 - 04.2023
Office Manager
Muller Construction LLC.
01.2013 - 03.2018
Direct Support Staff
Pine Ridge Homes Inc.
06.2010 - Current
Designated Coordinator/Supervisor
Pine Ridge homes Inc.
06.2010 - 11.2021
Direct Support Staff
Pinewood Inc.
08.2009 - 09.2011
General Education - Completed high school with a diploma
Carlton High School
No degree - General associate degree course work with an emphasis in human services and psychology
Fond Du Lac Tribal And Community College
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