TIFFANY MACKNEY
Thousand Oaks,CA
Summary
Adaptable, detail-oriented, and customer-driven employee who thrives in a collaborative setting. Throughout my previous roles in the hospitality industry, I have worked in various fast-paced environments that have honed my skills in event coordination, service delivery, and attention to detail. I bring a well-rounded background in customer service and hospitality. My goal is to create unforgettable experiences for guests by delivering exceptional service with attention to detail and a friendly, professional attitude.
Overview
17
17
years of professional experience
Work History
Freelance Graphic Designer
Tiffany Mackney
01.2020 - Current
- Elevating small and medium-sized businesses through brand development and strategy.
- Graphic design services including digital, print, web and logo design.
- Business and brand consulting.
Bartender/Server
Legends Hospitality
01.2014 - 01.2018
- Successful food and beverage sales during Angels Baseball home games.
- Served high customer volumes during special events, nights, and weekends.
- Diligently prepared and set up before each game to ensure a smooth and efficient customer experience.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Restaurant Server
Danny K's Sports Bar
01.2014 - 01.2016
- Company Overview: Full-service Sports Bar and Restaurant.
- Successful food and beverage sales of full menu and bar with happy hour and promotions.
- Provided special attention for private parties
- Successfully managed a high volume of customer service during sports events and happy hour.
- Successfully worked with a team to ensure the best service to loyal patrons
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Server
Urban Grill and Wine Bar
01.2013 - 12.2013
- Company Overview: Full-service Wine Bar and Restaurant
- Successful sales of a daily changing food and wine menu including specials
- Successfully worked with a team to ensure the best service to a growing clientele
- Full-service Wine Bar and Restaurant
Cocktail Server/Hostess
The Island Hotel
01.2011 - 01.2012
- Company Overview: Luxury 4-star Hotel's Palm Terrace Restaurant and Lounge
- Successful sales and service in the hotel's Palm Terrace lounge during nights and weekends
- Proactively booked and seated reservations for the hotel's Palm Terrace restaurant
- Provided a high-level of customer service for a high-end clientele
- Successfully worked with a team to ensure the best service hotel guests
- Luxury 4-star Hotel's Palm Terrace Restaurant and Lounge
Restaurant Server
Hennessey's Tavern
01.2008 - 01.2009
- Company Overview: Irish restaurant and Pub
- Successful sales and service for full service Irish cuisine restaurant
- Provided exceptional customer service for local and tourist customers
- Successfully worked with a team to ensure the best service for restaurant
- Irish restaurant and Pub
Education
Bachelor of Arts - Graphic Design
California State University, Long Beach
Long Beach, CA06-2017
Skills
- Beverage and food service
- Event setup
- Food safety
- Delivering food
- Hospitality and accommodation
- Guest relations
- Beverage delivery
- Event setup and breakdown
- Order taking
- Detail-oriented
- Table bussing
- Beverage service
Timeline
Freelance Graphic Designer
Tiffany Mackney
01.2020 - Current
Bartender/Server
Legends Hospitality
01.2014 - 01.2018
Restaurant Server
Danny K's Sports Bar
01.2014 - 01.2016
Restaurant Server
Urban Grill and Wine Bar
01.2013 - 12.2013
Cocktail Server/Hostess
The Island Hotel
01.2011 - 01.2012
Restaurant Server
Hennessey's Tavern
01.2008 - 01.2009
Bachelor of Arts - Graphic Design
California State University, Long Beach
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