Tiffany Madden

• Participate in and conduct recreation activities, program planning, attend staff meetings, review current programs and make recommendations to immediate supervisor.

• Assist in the planning, organizing and supervising of group activities and programs.

• Keep score or records for citywide youth sports programs as needed
• Assist with the conducting of recreation programs, after-school programs, fitness programs, special events, or youth sports as assigned.
• Knowledge of cash handling and ability to handle cash.

•Open and Close activities for community

• Assist in developing participant and spectator interests, enthusiasm and participation.

• Issue, collect, properly maintain and inventory city equipment and supplies.

• Prepare and maintain accurate records and reports of program activities.

• receive and process invoices

• Supervise and monitor facility rentals to ensure applicant complies with city department policies and procedures.

• Be familiar with department flyers and publications and be able to share accurate information with customers regarding department programs/services.

• Implement fee for activities

• Perform related duties and responsibilities as required

• Contacted and followed up with tenants on renewal notices.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Knowledgeable in Yardi, Yieldstar, and Rent Cafe
• Encouraged prospective tenants to fill out applications after property tours.
• ledgers
• Preparing leasing documents for potential renters using property standards and regulations
• Handling the collection of rent payments, security deposits and application fees
• Keeping residents informed of any changes to rental agreements or upcoming property issues
• Building inspections
• Employment verification
• Rental verification
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Prepared lease paperwork and obtained signatures and first payments from new residents.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Contacted and followed up with tenants on renewal notices.
• Tracked leads using CRM software and followed up with interested parties.
• Conducted informative and personalized tours, resulting in new leases.
• Received rent payments and tracked transactions in accounting software.
• Encouraged prospective tenants to fill out applications after property tours.
• Detailed application requirements and answered questions from prospective tenants.
• Work verification
• Resident verification

• Prepared federal tax documents by assembling and analyzing financial information to ensure accurate and federally compliant tax returns for clients
• Contributed to tax team results by welcoming new and different work requirements, exploring new opportunities and helping others accomplish job results resulting in client referrals and return business
• Worked closely with office staff to ensure timely and accurate information processing
• Managed client’s files in completing intake forms, keeping clients updated and preparing documentation required by the IRS while resolving issues to ensure client satisfaction.

• Managing day to day functions in facility ensuring that customers are satisfied
• Promote barbershop specific health and beauty products and services
• Liaison for customers and providers to resolves any conflicts.
• Kept records for production, inventory, income and expenses.
• Determined pricing for products or services based on costs and competition.

• Managed and resolved customer inquiries about their mortgage accounts
• Exceeded customer expectations by providing first call resolutions with empathy and service knowledge
• Actively listening to customers need
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.