Tiffany Madden
Cleveland,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Server Trainer
Brookdale Gardens
10.2023 - 01.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Activity Director
Pavilion Rehabilitation And Nursing Center
11.2021 - 05.2022
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Adapted programming in response to changing resident needs or interests, demonstrating flexibility and a commitment to providing person-centered care.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Developed monthly life enrichment calendar and published electronically and in print.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Collaborated with interdisciplinary teams to create holistic care plans addressing the physical, cognitive, emotional, and social needs of each resident.
Front Desk Receptionist
Rocky River Gardens Nursing & Rehabilitation Ctr.
03.2021 - 06.2021
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Completed all tasks in compliance with company policies and procedures.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Activity Director
Cityview Care Center
01.2016 - 06.2016
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Coordinated with other entertainment venues to create joint promotional events.
- Developed monthly life enrichment calendar and published electronically and in print.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Monitored budget and expenditures, keeping facility within budget.
- Completed resident evaluations for discharge to provide reports on mobility limitations to smooth care transition and promote continued resident activity.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Partnered across departments to run smooth, professional events and activities.
- Supervised Activities Assistant and conducted performance evaluations.
- Collaborated with interdisciplinary teams to create holistic care plans addressing the physical, cognitive, emotional, and social needs of each resident.
- Applied effective time management techniques to meet tight deadlines.
Skills
- Menu Memorization
- Safe Food Handling
- Server etiquette
- Food presentation
- Order Accuracy
Timeline
Server Trainer
Brookdale Gardens
10.2023 - 01.2024
Activity Director
Pavilion Rehabilitation And Nursing Center
11.2021 - 05.2022
Front Desk Receptionist
Rocky River Gardens Nursing & Rehabilitation Ctr.
03.2021 - 06.2021
Activity Director
Cityview Care Center
01.2016 - 06.2016
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