Summary
Overview
Work History
Education
Skills
Timeline
background-images

Tiffany Mahley

Store Shift Leader
Wellston,OH

Summary

Dynamic Store Shift Leader with proven expertise at Speedway Gas Station, excelling in staff training and cash handling. Enhanced customer satisfaction through effective complaint resolution and promotional planning, driving engagement and loyalty. Skilled in scheduling coordination and decision-making, fostering a motivated team environment that consistently meets operational goals.

Overview

13
13
years of professional experience

Work History

Store Shift Leader

Speedway Gas Station
03.2025 - Current
  • Supervised daily operations to ensure efficient workflow and high customer service standards.
  • Trained and mentored team members on company policies and procedures.
  • Managed inventory levels, optimizing stock to reduce waste and meet demand.
  • Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
  • Conducted cash handling procedures, ensuring accuracy in transactions and daily reports.
  • Collaborated with upper management to develop strategies for improving store performance.
  • Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and preventing losses due to theft or errors.
  • Assisted in employee recruitment, selecting strong candidates who contributed positively to the store''s success.
  • Launched successful promotional events that drove customer engagement and boosted revenue during slow periods.
  • Mentored new employees, providing guidance on store procedures and best practices for exceptional service delivery.
  • Utilized data analysis tools to identify trends in sales performance, making informed decisions about promotions, pricing adjustments, and other factors influencing store success.
  • Maintained open communication channels with the team, fostering a positive work environment that encouraged collaboration and teamwork.
  • Improved customer satisfaction by efficiently managing store operations and addressing customer concerns promptly.
  • Managed employee schedules to optimize staffing levels during peak business hours, reducing wait times and improving service quality.
  • Streamlined inventory management for better product availability and reduced waste.
  • Ensured store cleanliness and adherence to safety standards, resulting in a positive shopping experience for customers.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Scheduled staff to establish adequate coverage during peak business hours.

Customer Service Representative

Speedway Gas Station
07.2021 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained cleanliness and organization of the store environment.
  • Collaborated with team members to enhance customer experience.
  • Educated customers on promotions and store offerings effectively.
  • Handled cash management, ensuring accuracy in daily reconciliations.
  • Trained new hires on customer service protocols and procedures.
  • Monitored inventory levels, assisting in restocking as needed.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Cashier

Family Dollar
04.2020 - 01.2021
  • Processed customer transactions accurately using cash register and point-of-sale systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout area to improve efficiency.
  • Managed inventory by restocking shelves and ensuring products were readily available.
  • Collaborated with team members to address customer needs and resolve issues promptly.
  • Implemented effective cash handling procedures to minimize discrepancies during shifts.
  • Developed strong product knowledge to provide informed recommendations to customers.
  • Supported promotional activities by arranging merchandise displays for maximum visibility.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Remodel Associate

Walmart
03.2019 - 11.2019
  • Assisted in executing store remodels by organizing product displays and ensuring compliance with visual standards.
  • Collaborated with team members to efficiently restock merchandise during high-volume remodel periods.
  • Implemented safety protocols while handling tools and equipment, enhancing workplace safety for self and coworkers.
  • Adapted quickly to new procedures and layouts, contributing to streamlined operations during store transitions.

Overnight Stocker

Walmart
04.2012 - 12.2012
  • Assisted in inventory management by conducting regular stock checks and replenishments.
  • Stocked shelves efficiently to maintain organization and accessibility of products.
  • Operated pallet jacks and forklifts safely for efficient product movement.
  • Adhered to safety protocols, ensuring compliance with company regulations during stocking activities.
  • Maintained cleanliness in stock areas, supporting a safe and organized work environment.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Education

Bachelor of Science - Business Management

DeVry University
Naperville, IL

General Studies

Eastern High School
Beaver, OH
05.2011

Skills

  • Staff training and development
  • Cash handling proficiency
  • Health and safety compliance
  • Employee motivation
  • Scheduling coordination
  • Task delegation
  • Policy enforcement
  • Promotional planning
  • Workplace safety
  • Handling customer complaints
  • Decision-making
  • Cash handling
  • Flexible schedule
  • Relationship building
  • Accurate money handling
  • Documentation and reporting
  • Payment processing

Timeline

Store Shift Leader

Speedway Gas Station
03.2025 - Current

Customer Service Representative

Speedway Gas Station
07.2021 - Current

Cashier

Family Dollar
04.2020 - 01.2021

Remodel Associate

Walmart
03.2019 - 11.2019

Overnight Stocker

Walmart
04.2012 - 12.2012

Bachelor of Science - Business Management

DeVry University

General Studies

Eastern High School

Similar Profiles

CREATE PROFILE
Tiffany MahleyStore Shift Leader