Tiffany Major
Sacramento,CA
Summary
Dynamic professional with proven expertise in patient care and customer service, honed at Magellan Health. Excelled in conflict resolution and Microsoft Excel, enhancing client satisfaction and operational efficiency. Demonstrated ability to manage high-stress situations, achieving increased loyalty through empathetic complaint handling. Skilled in fostering independence in patients through dedicated support and relationship building.
Overview
3
3
years of professional experience
Work History
Home Health Aide
Accent Care
Sacramento, CA
05.2023 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Customer Service Representative
Magellan Health
Sacramento, CA
11.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Heritage Peak Charter School
Sacramento, CA2011
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Scheduling
- Follow-up skills
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
Timeline
Home Health Aide
Accent Care
05.2023 - Current
Customer Service Representative
Magellan Health
11.2021 - 01.2023
Heritage Peak Charter School