Tiffany Malcome
Stockbridge,GA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
The UPS Store
Decatur, GA
10.2021 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Lead Fuel Clerk
Kroger
McDonough, GA
05.2005 - 08.2021
- Maintained clean and orderly work station.
- Built trustful relationships with customers to encourage return visits.
- Cleaned up gas and other spills in accordance with spill procedures.
- Facilitated sales of services and goods.
- Maintained inventory of all saleable items.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Collected gas and amenity payments based on customer orders.
- Counted nightly income, categorizing and sending to bank on weekly basis.
- Assisted customers with operating fuel pumps, explaining proper fueling techniques.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Certificate - Billing And Coding
Georgia Medical Institute-Dekalb
Atlanta, GA01.2004
High School Diploma -
Clarkston High School
Clarkston, GA06.1994
Skills
- Supply Ordering
- Time Management
- Verbal and Written Communication
- Employee Training
- Focus and Follow-Through
- Multitasking and Organization
- Problem Anticipation and Resolution
- Staff Supervision
- Policies and Procedures
- Management Training
- Leadership
- Profit and Loss
Certification
- Licensed Notary
Timeline
Store Manager
The UPS Store
10.2021 - Current
Lead Fuel Clerk
Kroger
05.2005 - 08.2021
Certificate - Billing And Coding
Georgia Medical Institute-Dekalb
High School Diploma -
Clarkston High School
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