Tiffany Malone
Sterling,AK
Summary
Adept at multitasking and problem-solving, I significantly enhanced team efficiency and customer satisfaction at Multiple jobs. Skilled in inventory management and exceptional customer service, my proactive approach and ability to train staff have consistently improved operational productivity and reduced waste, contributing to a positive and efficient work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pizza Chef
Bubs Pizza
02.2019 - 10.2024
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
- Implemented daily prep tasks which contributed to smooth shift transitions between morning, afternoon, and evening crews.
- Demonstrated excellent time-management skills by coordinating multiple tasks simultaneously while meeting strict deadlines.
Crew Member
McDonald's
03.2020 - 09.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Janitor
Denali Universal Services
02.2024 - 07.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
Grocery Clerk
IGA Supermarket
01.2021 - 07.2024
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Removed trash, swept, and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Operated cash register to accurately process and record customer payments.
- Improved customer satisfaction with prompt and accurate checkout service.
- Conducted daily cleaning tasks to maintain hygienic shopping environment.
Floor Supervisor
SUBWAY®Restaurants
03.2022 - 11.2023
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
Prep Cook, Delivery Driver
Frozos Family Restaurant
06.2018 - 04.2023
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
Gas Station Attendant
Chevron
09.2021 - 04.2022
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Pumped gas for guests and took payments.
- Maintained inventory of all saleable items.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
- Performed routine maintenance on fuel dispensers, minimizing downtime and improving overall functionality.
- Managed inventory levels to prevent stockouts, ordering new supplies as necessary.
Floor Supervisor
SUBWAY®Restaurants
07.2019 - 11.2020
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Delegated tasks to employees to enhance productivity and workflow.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.
- Assigned tasks to team members to complete within designated time frames.
Floor Supervisor
McDonald's
04.2018 - 06.2019
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
Education
Path Program - Medical Assisting
UAA
Anchorage, AK05.2018
GED Program - High School Diploma
Linn-Benton Community College
Albany, OR02.2013
Skills
- Effective Communication
- Training New Staff
- Inventory Restocking
- Sanitation Practices
- Customer Service
- Dependable and Responsible
- Teamwork and Collaboration
- Attention to Detail
- Food Safety
- Heavy Lifting
- Supply Restocking
- Order Preparation
- Equipment Cleaning
- Inventory Management
- Flexible Schedule
- Product Stocking and Rotating
- Customer Order Management
- POS Systems
- Collaboration and Teamwork
- Reliable and Responsible
- Problem-Solving
- Math Skills
- Cash Handling
- Food Handler Certification
- Cash Register Operations
- Multitasking
- Reliability
Accomplishments
I volunteer at the senior center in kenai, Ak to help organize and clean there apartments.
I spend my days cleaning up trash in our community because this is our city and it shouldn't be trashed.
I also spend alout of time learning how to build homes and car engines on my free time.
Certification
Food handlers card
Tabs card
Osha 10 certification
Hippa certification
Blood born pathgyon certification
First aid and certification certification
Timeline
Janitor
Denali Universal Services
02.2024 - 07.2024
Floor Supervisor
SUBWAY®Restaurants
03.2022 - 11.2023
Gas Station Attendant
Chevron
09.2021 - 04.2022
Grocery Clerk
IGA Supermarket
01.2021 - 07.2024
Crew Member
McDonald's
03.2020 - 09.2024
Floor Supervisor
SUBWAY®Restaurants
07.2019 - 11.2020
Pizza Chef
Bubs Pizza
02.2019 - 10.2024
Prep Cook, Delivery Driver
Frozos Family Restaurant
06.2018 - 04.2023
Floor Supervisor
McDonald's
04.2018 - 06.2019
Path Program - Medical Assisting
UAA
GED Program - High School Diploma
Linn-Benton Community College
Food handlers card
Tabs card
Osha 10 certification
Hippa certification
Blood born pathgyon certification
First aid and certification certification
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