Tiffany Maloy
Winter Haven,FL
Summary
Highly skilled Customer Solutions Specialist with experience in delivering customer-focused solutions. Strengths lie in problem-solving abilities, relationship-building skills, and clear communication. Noteworthy contributions include enhancing customer satisfaction and streamlining operational processes. Demonstrated ability to work well within team-oriented environments while also able to perform independently when necessary.
Overview
11
11
years of professional experience
Work History
Customer Solutions Specialist
Charter Communications, Spectrum
Auburndale, Florida
04.2025 - Current
- Provided support for billing questions and account management.
- Documented customer interactions in the CRM system accurately.
- Educated customers on product features and services available.
- Escalated unresolved issues to appropriate departments for further assistance.
- Maintained up-to-date knowledge of company policies and promotions.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Attended regular meetings with other Customer Solutions Specialists to discuss strategies for enhancing the overall customer experience.
- Greeted customers and provided prompt, friendly customer service.
- Assisted customers with product selection, purchase decisions and inquiries regarding products or services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions via phone/email.
- Strengthened customer retention by offering discount options.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Collected deposits or payments and arranged for billing.
Help Desk Representative 2
Midflorida Credit Union
Winter Haven, Florida
04.2019 - 10.2024
- Resolved customer inquiries through phone and email communication.
- Assisted users with account setup and password recovery processes.
- Assisted customers with account inquiries and transaction processing.
- Resolved customer issues through effective communication and problem-solving skills.
- Educated clients on banking products and services for informed decision-making.
- Maintained accurate records of customer interactions in the database system.
- Provided training and support to new staff on customer service procedures.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Informed customers about new products or services available through the bank.
- Explained banking procedures and regulations to customers accurately.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Performed general clerical duties such as filing documents related to customer accounts.
Sales Lead Keyholder
Aeropostale
Savannah, Georgia
03.2018 - 07.2018
- Assisted in visual merchandising to enhance product displays and store aesthetics.
- Trained and mentored new sales associates on product knowledge and customer service.
- Handled cash management duties, including register reconciliation and bank deposits.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to achieve sales goals and improve store performance.
- Conducted regular sales floor audits to maintain store organization and cleanliness standards.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Greeted customers and provided assistance with product selection.
- Tracked inventory levels for restocking merchandise when necessary.
- Assisted customers in locating items within the store or online through use of technology resources.
- Processed payments using various methods such as credit cards or cash transactions.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
Assistant Store Manager
Journeys Shoes
Savannah, Georgia
08.2017 - 03.2018
- Assisted in daily store operations and maintained high customer service standards.
- Coordinated staff schedules and managed team performance to ensure coverage.
- Implemented visual merchandising strategies to enhance product presentation and sales.
- Trained new employees on company policies, procedures, and customer interaction techniques.
- Monitored inventory levels and conducted regular stock audits for accuracy.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Oversaw cash handling procedures and maintained compliance with financial regulations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Secretary
Get It There Trucking
Winter Haven, Florida
08.2016 - 08.2017
- Organized scheduling for drivers and shipments to ensure timely deliveries.
- Managed inbound and outbound communications with clients and vendors.
- Maintained accurate records of transportation documents and invoices.
- Assisted in tracking freight status and resolving shipping issues.
- Processed payroll and handled employee timekeeping efficiently.
- Supported management with administrative tasks and project coordination.
- Implemented filing system to streamline document retrieval and storage.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
Store Manager
Journeys Shoes
Lake Wales, Florida
07.2014 - 08.2016
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff performance and provided training on customer service standards.
- Implemented visual merchandising strategies to enhance product presentation.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Developed staff schedules to optimize workforce efficiency across shifts.
- Analyzed sales trends to adjust product promotions and displays effectively.
- Conducted regular team meetings to communicate goals and share best practices.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL05-2003
Skills
- Customer relationship management
- CRM software
- Billing support
- Product education
- Complaint resolution
- Account management
- Communication skills
- Active listening
- Training new staff
Timeline
Customer Solutions Specialist
Charter Communications, Spectrum
04.2025 - Current
Help Desk Representative 2
Midflorida Credit Union
04.2019 - 10.2024
Sales Lead Keyholder
Aeropostale
03.2018 - 07.2018
Assistant Store Manager
Journeys Shoes
08.2017 - 03.2018
Secretary
Get It There Trucking
08.2016 - 08.2017
Store Manager
Journeys Shoes
07.2014 - 08.2016
High School Diploma -
Lake Region High School
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