Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Tiffany Mandell

Boise,ID

Summary

Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart
Boise, ID
11.2020 - Current
  • Provided medication and other healthcare products to customers accurately and efficiently.
  • Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
  • Verified accuracy of patient information on prescription orders.
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Conducted compliance packaging of prescribed medications into unit dose containers.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
  • Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
  • Checked expiration dates on drug products prior to dispensing them to customers.
  • Entered patient profile information into computer systems accurately and completely.
  • Ensured accurate billing information was included on prescription orders prior to processing them.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Established and updated patient profiles, medications and insurance details.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.

Personnel Coordinator

Walmart
Boise, ID
02.2010 - 11.2020
  • Conducted new employee orientations and onboarding processes.
  • Maintained personnel records in accordance with HR policies.
  • Provided guidance and advice to employees on benefits, compensation, performance management, and other related issues.
  • Assisted with recruitment efforts by scheduling interviews and preparing job postings.
  • Managed payroll processing and benefit administration activities.
  • Prepared reports on employee turnover, attendance, absences, and disciplinary actions.
  • Ensured compliance with local labor laws and regulations.
  • Collaborated with managers to address staffing needs including hiring decisions, terminations, transfers, promotions.
  • Organized team building activities to foster a positive work environment.
  • Managed the maintenance of personnel files and records in an organized manner.
  • Researched best practices for human resource-related topics.
  • Provided support during annual performance reviews process.
  • Participated in various committees related to personnel matters.
  • Advised managers on strategies to improve employee morale.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Hired employees and processed hiring-related paperwork.
  • Analyzed employment-related data and prepared reports.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Conducted exit interviews and completed employment termination paperwork.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
  • Addressed harassment allegations, work complaints or other employee concerns.

Assistant Manager

Walmart
Garden Grove, CA
06.2008 - 02.2010
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Department Manager

Walmart
Long Beach, CA
06.2006 - 06.2008
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Balanced workloads to meet targets without overtaxing employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Sales Associate

Walmart
Hemet, CA
04.2004 - 06.2006
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Education

Technician - Pharmacy

Pharmacy Technician University
Online
05-2022

Some College (No Degree) - Associates

Long Beach City College
Long Beach, CA

Skills

  • Pharmacy Operations
  • HIPAA
  • Quality Assurance and Control
  • Workflow Optimization
  • Team Collaboration
  • Filling Prescriptions
  • Point of Sale Systems Proficiency
  • Proper Labeling Procedures

Certification

  • Certified Pharmacy Tecnician
  • CPR Certified
  • Immunizer

Accomplishments

Stepped up to a team leader role helping with training, inventory, and schedules.

Timeline

Certified Pharmacy Technician

Walmart
11.2020 - Current

Personnel Coordinator

Walmart
02.2010 - 11.2020

Assistant Manager

Walmart
06.2008 - 02.2010

Department Manager

Walmart
06.2006 - 06.2008

Sales Associate

Walmart
04.2004 - 06.2006

Technician - Pharmacy

Pharmacy Technician University

Some College (No Degree) - Associates

Long Beach City College

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Tiffany Mandell