TIFFANY MANLEY
UPPER MARLBORO,MD
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive organizational success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
25
25
years of professional experience
Work History
Unit Chief
PRETRIAL SERVICES AGENCY for the District of Columbia
Washington, D.C.
2016.07 - Current
- Managed the Drug Testing and Release Services Unit, responsible for court support functions and drug testing of defendants from 2016 to 2023. Oversaw quality assurance for the Department of Engagement and System Support (DESS) while managing contracts for services related to defendant supervision between 2016 and 2019.
- Successfully lead a team of professionals in the Treatment Unit since 2023, ensuring efficient provision of assessments, screenings, and supervision services for defendants seeking mental health and substance use disorder assistance.
- Participates in the development of Unit work plans and accomplishment documents for annual congressional budget submission.
- Developed the Quality Management Team for the Defendant Engagement and System Services (DESS); led a team who created and conducted quality reviews and reports, which provided insight into staff’s adherence to case management policy and procedures and provided sound recommendations to management officials.
- Successfully implemented a supervisory audit process within DESS, designed to foster continuous performance measurement, feedback, and strategic alignment between staff and supervisors in support of PSA’s mission critical tasks.
- Developed and wrote guidance for DESS staff on the procedures for the delivery of contracted treatment services to defendants on pretrial supervision
- Ensured effective communication of responsibilities by developing written materials such as the position description, performance elements, and Operational Memorandum for the Program Support Specialist role
- Collaborated with U.S Marshal's Service (USMS), D.C. Superior Court, and D.C. Department of Corrections to create a memorandum of understanding enabling PSA's electronic monitoring contractors to install devices on defendants in USMS cellblock while in custody.
- Collaborated with leadership to create a documented process and new technology enhancement in PSA’s client management system that added options for staff to identify a specific drug testing panel which resulted in more efficient diversion options for defendants who received appropriate drug tests in order to determine diversion eligibility earlier in their pretrial supervision.
- Increased efficiency of services by identifying technology needs and incorporating ongoing computer updates in Drug Testing Services Team. Implemented camera installation at each defendant check-in counter for speedy service delivery.
- Participated in the development of documents supporting and guidance for PSA’s transition to Risk Based Supervision; participant in the Agency’s Priority Goal taskforce; conducted presentations before Agency executive leadership on the research and evidence-based approaches to PSA’s risk based supervision protocols
- Perform regular and routine human capital management functions to include: hiring, labor relations and performance management for both supervisory and first-line employees
- Lead and coach a Program of approximately 50 employees
- Possess skill and over ten (10) years of experience in contract oversight and the procurement processes for services
- Participated in and led the technical evaluation processes for multimillion-dollar contracts for both behavioral health treatment services and electronic monitoring services
- Successfully reopened both Release Services and Drug Testing Services to the public and maintained safety and customer service for stakeholders during the COVID-19 pandemic without incident
- Fostered effective collaboration with external stakeholders at local and government agencies to streamline communication and workflow for defendant supervision and services.
- Evaluated employee performance through periodic reviews and provided feedback as needed.
- Maintained effective communication channels between management and staff members by providing timely updates regarding changes or developments within the organization.
- Analyzed unit performance metrics, identifying trends and areas for improvement.
- Developed multiple Standard Operating Procedures for the Treatment Unit to improve performance and efficiency.
- Collaborated with other managers across the organization to develop strategies that support overall Agency objectives.
Supervisory Pretrial Services Officer
PRETRIAL SERVICES AGENCY for the District of Columbia
Washington, D.C.
2009.01 - 2014.01
- Assisted in the development and implementation of the Traffic Safety Supervision Team (TSST) which provides supervision to adults charged with criminal traffic offenses within the District of Columbia prosecuted by the Office of the Attorney General for the District of Columbia (OAG)
- Possess over 15 years of in-depth knowledge of case management, treatment, and assessment of clients with substance use disorders, mental health disorders, and/or the dually diagnosed
- Used appropriate human capital management techniques to oversee a top-performing team of case managers, court representatives, program support specialists, community treatment specialists, and program assistant whose primary functions include assessments to determine treatment and other social service needs; investigation, evaluation and recommendations on program eligibility and suitability
- Instituted regular team building and coaching efforts to improve performance, productivity, and morale of direct reports
- Initiated regular meetings with judicial officers and staff within the Attorney General’s Office to maintain communication regarding unit/agency policy, procedures, and obtain feedback on staff performance as it relates to supervising defendants charged with D.C. Code and traffic charges
- Used data and performance measures to manage team more effectively and improve operations
- Maintained regular and routine electronic and verbal communication with Executive Leadership; provided input for long-range treatment program and budgetary planning
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Accurately reviews and edits written products prepared for court officials or external stakeholders
- Supports human capital management relating to hiring, disciplinary actions, and the collective bargaining processes.
Special Assistant
Diagnostic Services Unit PRETRIAL SERVICES AGENCY for the District of Columbia
Washington, D.C.
2007.01 - 2009.01
- Effectively monitored the daily operations of the arraignment court and led a results-focused quality assurance team to support the overall efficiency and data collection within the Diagnostic Unit.
- Initiated weekly communication with all criminal division judges assigned to preside over the arraignment court.
- Collaborated with various law enforcement agencies to ensure accurate and effective criminal case processing.
- Maintained ongoing information sharing with the U.S. Attorney’s Office, U.S. Marshal’s Service and the D.C. Superior Court which resulted in more efficient processing of defendant’s criminal charges and delivery to the court
- Analyzed data from multiple sources to develop solutions for operational issues.
- Identified areas of improvement in terms of efficiency or productivity and developed strategies to address them.
- Coordinated with other Units on cross-functional projects or initiatives that impact the Agency or department.
- Assisted in the coaching, professional development, and training of Diagnostic staff
- Facilitated broad-scope special projects and work groups
- Conceptualized and developed various process and procedure documents to aid in data collection and to maximize performance.
Education
Psychology -
HAMPTON UNIVERSITY
05.1996
Skills
- Leadership
- Criminal Justice
- Human Capital Management
- Budget Administration
- Contract Management
- Stakeholder & Client Relations
- Cross-Functional Collaboration
- Process Improvement
- Performance Management
- Quality Management
- Effective Writing
- Strategic Planning
- Policy Development
Affiliations
- Equal Employment Opportunity Counselor (2006-2012)
- Member of Zeta Phi Beta Sorority, Incorporated
- Board Member, Heart of Coaching Volleyball Non-Profit Organization
Accomplishments
Supervisory Leadership Education & Development Certificate, U.S. OFFICE OF PERSONNEL MANAGEMENT (OPM)
OPM “Leadership Education & Development Certificate for Supervisors”
OPM Executive Core Qualifications Senior Leader Program, George Washington University
Information Mapping Foundations; Mastering Successful Policies and Procedures
Leading People, Graduate School USA
Writing for Results, Graduate School USA
Timeline
Unit Chief
PRETRIAL SERVICES AGENCY for the District of Columbia
2016.07 - Current
Supervisory Pretrial Services Officer
PRETRIAL SERVICES AGENCY for the District of Columbia
2009.01 - 2014.01
Special Assistant
Diagnostic Services Unit PRETRIAL SERVICES AGENCY for the District of Columbia
2007.01 - 2009.01
Psychology -
HAMPTON UNIVERSITY
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