Tiffany March
Allied Universal Security Services
Colonial Heights,VA
10
years of professional experience
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Proficient Armed Security Officer skilled in strategies for preventing incidents, investigating problems and detailing unauthorized personnel. Offering remarkable work ethic and observation skills. Seeking to bring 5 years’ experience in security to a long-term position at Allied Universal. Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management.
Work History
Armed Security Officer Supervisor
6 Years 5 Months- Patrolled assigned areas to identify and deter suspicious activities and individuals.
- Conducted training sessions to ensure proper execution of assigned duties by all personnel.
- Participated in training exercises related to emergency response protocols.
- Investigated incidents of theft, vandalism, and trespassing to ensure safety and security of premises.
- Investigated reported incidents such as theft, vandalism, trespassing.
- Conducted security checks on personnel entering and exiting the premises.
- Patrolled assigned areas to detect suspicious activities and persons.
- Demonstrated ability to perform effectively in high-pressure situations.
- Interacted with customers in a professional manner while providing directions or responding to inquiries.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored security staff performance and provided constructive feedback to enhance team effectiveness.
Picker Packer
3 Years 10 Months- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Ensured cleanliness of work area and equipment, promoting a safe and efficient picking environment.
- Organized stock on shelves in an orderly fashion for efficient retrieval.
- Labeled packages accurately with destination addresses for shipping purposes.
- Assembled boxes or other containers for packing goods prior to shipment.
- Facilitated unloading of delivery trucks using pallet jacks or hand carts, supporting timely inventory replenishment.
- Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Completed order fulfillment rapidly, meeting daily objectives and enhancing overall operational flow.
- Used handheld scanners to key in data for packages.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Labeled boxes with accurate destination addresses for shipping. and placed in outbound collection areas.
Customer Service
10 Months- Provided excellent customer service during every journey.
- Implemented processes for tracking customer service satisfaction levels.
- Provided customer service in a professional manner.
- Assistance to guests and employees.
- Trained new employees on customer service protocols.
- Deal with unsatisfied callers/customers.
- Genuine understanding.
- Developed solutions to improve customer service experience.
- Analyzed customer feedback to improve customer service experience.
- Resolved customer service inquiries regarding web application functionality.
- Identified potential opportunities for improving customer service processes.
Cashier Team Lead
11 Months- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Processed refunds and exchanges according to company policy.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Coordinated with other departments when additional support was needed during peak hours.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Managed scheduling, payroll, and time off requests for team members.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Identified discrepancies between actual sales figures and expected totals.
- Ensured compliance with all safety regulations while performing tasks.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Assisted customers with locating items within the store when requested.
Wheelchair Agent
8 Months- Assisted customers with selecting appropriate wheelchairs based on their individual needs and preferences.
- Monitored customer satisfaction levels by engaging in regular conversations with clients.
- Assist in lifting passengers requiring assistance in and out of wheelchairs.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Aided customers with TSA checkpoint screenings.
- Transported individuals requesting wheelchair service to and from desired locations.
- Coordinate the delivery of baggage to customer's residence.
Dietary Aide Supervisor
1 Year 5 Months- Ensured compliance with all applicable food safety regulations and guidelines.
- Monitored staff performance, provided feedback, and assisted in employee training.
- Scheduled and supervised dietary aides to ensure proper staffing levels.
- Developed menus based on nutritional standards and special diets.
- Ordered supplies as needed to maintain adequate inventory levels.
- Reviewed patient records to determine appropriate meal plans.
- Assisted cooks in the preparation of meals according to recipes or instructions.
- Maintained accurate records of food consumption, waste, allergies.
- Provided customer service support to patients and families regarding dietary needs.
- Conducted regular reviews of patient menus for accuracy and consistency.
- Interpreted diet orders accurately for menu planning purposes.
- Performed daily inspections of the facility's dining areas for sanitation compliance.
- Set up trays and food service carts to deliver food to residents.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines.
- Served food and snacks according to planned menu and patients' diet orders.
- Served specific meals to patients with special dietary needs.
Education
High School Diploma
Skills
Security Operations
Collaboration and Team Management
Customer Service
Dcjs unarm/Arm License
Supervisor
CPR Certified
Radiology
Nutrition
Dental assistant
Team player
Reporting
Timeline
Customer Service
T-Mobile
05.2021 - 03.2022Read More
Armed Security Officer Supervisor
Allied Universal Security Services
03.2020 - CurrentRead More
Picker Packer
Amazon
07.2019 - 05.2023Read More
Cashier Team Lead
Burlington
03.2019 - 02.2020Read More
Wheelchair Agent
JFK Airport
10.2017 - 06.2018Read More
Dietary Aide Supervisor
The Bristal Assisted Living
01.2017 - 06.2018Read More
Central High School
High School Diploma
Read More