Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Mariotti

St Augustine,FL

Summary

Professional in residential services management with a focus on delivering high-quality services and support. Proven ability to enhance operational efficiency and resident experience through strategic planning and team leadership. Recognized for adaptability and collaborative approach in achieving organizational goals.

Overview

13
13
years of professional experience

Work History

Residential Services Director

Betty Griffin Center
08.2023 - Current
  • Led residential service operations, ensuring compliance with regulatory standards and best practices.
  • Trained team members on best practices for resident engagement and support strategies.
  • Facilitated staff meetings to promote collaboration and address challenges within residential services.
  • Evaluated employee performance regularly through constructive feedback sessions, fostering an atmosphere of continuous improvement.
  • Facilitated conflict resolution between residents as needed, promoting a harmonious living environment for all members of the community.

Co-Located Victim Advocate (SAO)

Betty Griffin Center
10.2020 - 08.2023
  • Provided crisis intervention and emotional support to victims of domestic violence and sexual assault.
  • Collaborated with law enforcement as a member of InVest.
  • Maintained accurate case documentation and records management in compliance with agency policies.

Shelter Liaison

Betty Griffin Center
07.2018 - 10.2020
  • Facilitated clear communication between departments to enhance collaboration.
  • Ensured deliverables met organizational standards and deadlines.
  • Developed training materials to onboard new team members effectively and improve overall team performance.
  • Supervised maintenance staff, ensuring adherence to safety protocols and operational guidelines.
  • Provide information on updates and maintain quality
    and assurance of shelter Osnium entries and
    participants files.

Shelter Advocate

Betty Griffin Center
10.2015 - 07.2018
  • Advocated for participants by providing support and resources to navigate shelter services.
  • Coordinated intake processes, ensuring accurate documentation and timely service delivery.
  • Provided emotional support to participants in crisis situations, utilizing active listening skills and empathetic communication techniques.

Manager on Duty

Soap Opera Coin Laundry
02.2014 - 08.2015
  • Managed daily operations, ensuring efficient laundry service delivery and customer satisfaction.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Patient Safety Observer

Flagler Hospital
07.2012 - 01.2015
  • Monitored patient conditions and reported changes to healthcare team efficiently.
  • Collaborated with multidisciplinary teams to enhance patient care outcomes.
  • Conducted routine observations and assessments to ensure safety standards were met.

Education

Associate of Arts - Human Services

Florida State College
Jacksonville, FL
08-2023

Skills

  • Time management
  • Attention to detail
  • Worker supervision
  • Active listening
  • CPR/AED
  • Trauma-Informed Care
  • Osnium
  • Certified Core Trainer
  • Microsoft

Timeline

Residential Services Director

Betty Griffin Center
08.2023 - Current

Co-Located Victim Advocate (SAO)

Betty Griffin Center
10.2020 - 08.2023

Shelter Liaison

Betty Griffin Center
07.2018 - 10.2020

Shelter Advocate

Betty Griffin Center
10.2015 - 07.2018

Manager on Duty

Soap Opera Coin Laundry
02.2014 - 08.2015

Patient Safety Observer

Flagler Hospital
07.2012 - 01.2015

Associate of Arts - Human Services

Florida State College

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