Tiffany Marquez
Española,NM
Summary
Customer service professional with proven ability to manage and resolve customer inquiries efficiently. Known for collaborative approach and results-driven mindset. Adaptable and reliable, with strong communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
08.2024 - 11.2025
- Processed prescription orders accurately and efficiently, ensuring compliance with regulatory standards.
- Assisted pharmacists in preparing medications and managing inventory levels to optimize workflow.
- Trained new pharmacy staff on procedures, enhancing team efficiency and knowledge retention.
- Implemented inventory management practices, reducing medication discrepancies and improving stock accuracy.
- Collaborated with healthcare professionals to address patient needs and resolve medication-related issues.
- Conducted quality checks on medications to ensure safety and adherence to pharmaceutical guidelines.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Customer Serve Assistant Lead
Kakawa Chocolate House
11.2023 - 08.2024
- Provided exceptional customer service, ensuring positive experiences for all patrons.
- Managed daily operations, including inventory management and product display organization.
- Trained and mentored new staff on customer service best practices and operational procedures.
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Implemented efficient workflows for order processing, reducing wait times significantly.
- Collaborated with team members to create a welcoming atmosphere in the chocolate house.
- Maintained cleanliness and organization of the workspace, adhering to health regulations.
- Maintained thorough knowledge of products, services, policies, and procedures to provide accurate information to customers.
- Bake products promptly, with accuracy and consistency.
Lead Kennel Technician
Espanola Humane Society
02.2019 - 08.2023
- Supervised daily care and feeding of animals to ensure health and well-being.
- Trained and mentored junior staff on best practices for animal handling and hygiene protocols.
- Developed and implemented enrichment programs to enhance animal behavior and socialization.
- Managed intake procedures, ensuring accurate documentation and assessment of new animals.
- Collaborated with veterinary staff to coordinate medical treatments and vaccinations for animals.
- Streamlined workflow processes to improve efficiency in kennel operations and resource allocation.
- Conducted regular assessments of kennel conditions, implementing improvements as needed for safety standards.
- Established open lines of communication with clients regarding their animals'' progress, fostering transparency and trust.
- Balanced inventory levels effectively by ordering necessary supplies while adhering to budget constraints imposed by management.
- Ensured timely vaccinations and medical treatments for all animals, improving overall health and wellness.
- Maintained detailed records on each animal''s history, vital statistics, and medical treatments, enabling thorough tracking of individual needs and progressions.
- Optimized space utilization within the facility to accommodate a growing number of animals without compromising their comfort or safety.
- Evaluated the performance of kennel staff regularly, providing constructive feedback and guidance for improvement when necessary.
- Addressed any behavioral issues observed promptly using positive reinforcement techniques, promoting good habits among the animals in our care.
Education
GED -
Northern New Mexico College
Española, NMSkills
- Problem-solving skills
- Team collaboration
- Supply restocking
- Workflow optimization
- De-escalation
- Item promotion
- Strong work ethic
- Food safety
- Task prioritization
- Quality control
- Cash handling
- Multitasking and organization
- Exceptional customer service
- Inventory management
Certification
- CPhT - Certified Pharmacy Technician
- food handlers
- liquor license
Timeline
Pharmacy Technician
CVS Pharmacy
08.2024 - 11.2025
Customer Serve Assistant Lead
Kakawa Chocolate House
11.2023 - 08.2024
Lead Kennel Technician
Espanola Humane Society
02.2019 - 08.2023
GED -
Northern New Mexico College