Tiffany Marshall
Mount Juliet,TN
Summary
Dynamic and results-driven management professional with over ten years of experience in customer relations, sales experience, and negotiating. Competent in critical thinking and problem solving while managing multiple priorities and focusing on client retention and resolution. Known for strong communication, problem-solving abilities, and a proactive approach to managing property issues.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Sterling Nashville West
03.2024 - Current
- Supports the property manager in overseeing the daily operations
- Foster positive relationships with tenants by addressing inquiries, solving issues, and providing exceptional customer service
- Assist in showing available units to prospective tenants, highlighting the property features and benefits, and preparing lease agreements
- Oversees rent collection, deposits, and fees to ensure that property delinquency remains minimized
- Liaise with maintenance staff and contractors to ensure timely repair and maintenance of the property
- Oversees move in, move outs, and transfer processes, including inspections, documentation, and communication with tenants
- Create marketing strategies to attract new tenants, including creation of promotional materials for social media
- Maintain accurate records, handle tenant applicants, and assist with background and credit checks
- Completes building inspections and takes appropriate action to ensure that the physical aspects of the property meets standards
- Ensure that all property operations comply with local, state, and federal regulations
Licensed Realtor
Corcoran Reverie
06.2022 - Current
- Serves as sales agent for both buyers and sellers
- Negotiates listing contracts and place properties for sale with real estate firm
- Help the buyer understand the home-buying process and the trends in the local housing market
- Secures real estate transactions for clients while operating as an independent business partner
- Represents buyers and sellers in their real estate transactions
- Meet with sellers to discuss their needs, provide market insights, and establish selling strategies
- Conduct comparative market analysis to determine appropriate listing prices for properties
- Prepare and review all necessary documentation, including purchase agreements, disclosures, and other legal documents
- Coordinate and conduct property showing and open houses, showcasing the property’s features and benefits to prospective buyers
- Assist in the closing process by coordinating with title companies, lenders, and other parties involved to ensure a smooth transaction
Leasing Agent
Enclave Providence
11.2023 - 03.2024
- Conducted meetings with potential tenants to showcase available units and essential information of the advantages of the property
- Conducted background and credit checks validating references and confirming that prospective tenants met qualification requirements
- Drafted lease agreements adhering to property standards and regulations
- Fostered positive relationships with tenants offering personalized service and keeping them updated on any changes to their rental agreements
- Managed move-ins organizing materials, scheduling move-in dates, and overseeing the process
Lead Scheduling/Billing Specialist
Pinnacle Dermatology
10.2019 - 01.2023
- Lead and mentored scheduling staff, providing guidance and support to endure adherence to scheduling protocols
- Facilitated regular team meetings to discuss scheduling updated and address challenges
- Ensured all scheduling practices complied with company policies and industry standards
- Conducted insurance verification
- Submitted accurate claims to third-party payers electronically
- Adjusted and corrected billing discrepancies and communicated with third-party payers as needed
- Posted adjustments, transfers of responsibility, and refunds as necessary
- Utilized Microsoft Excel and Microsoft Office for daily responsibilities
Education
Associate of Science - Business
Tennessee State University
Nashville, TN05-2015
Skills
- Strong Communication Skills
- Customer Relations
- Maintenance knowledge
- Budget Preparation
- Deposits Management
- Grounds and Facility Inspection
- Leasing and sales
- Staff Management
- Property Management
- Records Management
- Real estate knowledge
- Administrative Leadership
Timeline
Assistant Property Manager
Sterling Nashville West
03.2024 - Current
Leasing Agent
Enclave Providence
11.2023 - 03.2024
Licensed Realtor
Corcoran Reverie
06.2022 - Current
Lead Scheduling/Billing Specialist
Pinnacle Dermatology
10.2019 - 01.2023
Associate of Science - Business
Tennessee State University
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