Tiffany Marshall
Amityville,NY
Summary
Dedicated Direct Support Professional with extensive experience at ACLD, skilled in developing individualized support plans and enhancing client engagement. Proven ability to train staff and collaborate with multidisciplinary teams, ensuring compassionate care and effective communication. Committed to fostering independence and improving daily living skills for individuals with developmental disabilities.
Compassionate dsp assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DSP
ACLD
04.2022 - Current
- Supported individuals with developmental disabilities in daily living activities and personal care.
- Implemented individualized support plans to enhance client engagement and independence.
- Collaborated with multidisciplinary teams to assess client needs and monitor progress.
- Trained new staff on best practices for client care and safety procedures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
DSP
Ahrc Suffolk
06.2021 - 03.2022
- Provided support for social integration through community-based activities and outings.
- Developed and implemented personalized activity plans to enhance client engagement.
- Facilitated daily living skills training for individuals with developmental disabilities.
- Managed challenging behaviors calmly while implementing appropriate interventions according to established protocols or guidelines.
- Implemented personalized care plans for clients, ensuring their specific needs were met and exceeded.
- Contributed to a positive workplace culture through active participation at staff meetings, trainings, workshops, and team-building events.
- Provided one-on-one support during community outings or specialized appointments as necessary to ensure safety and inclusivity.
- Transported residents to and from appointments and other activities to encourage mobility.
DSP
Life's Worc Agency
01.2021 - 04.2021
- Developed individualized support plans to enhance client engagement and independence.
- Facilitated daily living skills training, promoting client autonomy and confidence.
- Collaborated with multidisciplinary teams to implement effective care strategies.
- Monitored and recorded client progress, ensuring accurate documentation of services provided.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Patient Service Representative
Quest Diagnostic Lab
08.2020 - 12.2020
- Managed patient inquiries and scheduled appointments using electronic health record systems.
- Processed insurance verifications and resolved billing discrepancies efficiently.
- Collaborated with clinical staff to ensure seamless patient flow and service delivery.
- Educated patients on lab procedures and preparation requirements to enhance compliance.
- Coordinated with laboratory teams to prioritize urgent tests and expedite results delivery.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
CNA Volunteer
Amityville Memorial High School
09.2017 - 03.2018
- Assisted nursing staff with patient care tasks, enhancing overall workflow efficiency.
- Monitored patients' vital signs and reported changes to healthcare professionals promptly.
- Supported daily living activities for patients, fostering a compassionate environment.
- Documented patient interactions and care provided, ensuring accurate health records.
- Participated in training sessions to improve skills and knowledge of caregiving practices.
- Assisted nursing staff with daily tasks for improved efficiency and patient satisfaction.
- Contributed to a positive healthcare environment through effective communication and teamwork.
- Maintained accurate documentation of patient information, adhering to HIPAA regulations.
Education
Associate of Science - Nursing
Suffolk County Community College
Brentwood, NY05-2026
High School Diploma -
AMITYVILLE MEMORIAL HIGH SCHOOL
Amityville, NY06-2019
Skills
- Individualized support plans
- Client engagement strategies
- Daily living skills training
- Personal care assistance
- Appointment scheduling systems
- Patient communication skills
- Teamwork and collaboration
- Compassionate patient care
- Excellent communication
Certification
-AMAP (American Medication Administration Program) 2025. Certified to safely administer medications to clients in residential and day programs
-SCIP-R (Strategies for Crisis intervention and Prevention) 2025. A pro-active intervention model for individuals with developmental disabilities, focusing on behavior support, intervention strategies, and ensuring safety
-CPR (Cardiopulmonary Resuscitation) 2025
Languages
English
Timeline
DSP
ACLD
04.2022 - Current
DSP
Ahrc Suffolk
06.2021 - 03.2022
DSP
Life's Worc Agency
01.2021 - 04.2021
Patient Service Representative
Quest Diagnostic Lab
08.2020 - 12.2020
CNA Volunteer
Amityville Memorial High School
09.2017 - 03.2018
Associate of Science - Nursing
Suffolk County Community College
High School Diploma -
AMITYVILLE MEMORIAL HIGH SCHOOL