Tiffany Martin
Seven Oaks Rehabilitation Center
Lexington,SC
1
Certification
11
years of professional experience
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Licensed Practical Nurse
2 Years 1 Month- Administer nursing care to rehabilitation patients, monitoring vitals to ensure optimal recovery.
- Assessed vital signs, wounds, and symptoms, escalating concerns promptly to support timely clinical intervention.
- Collaborate with interdisciplinary teams to create tailored care plans that address patient needs.
- Supervised nursing assistants during routine care delivery, reinforcing infection control and resident safety standards.
Director of Nursing (LPN)
8 Months- Directed nursing operations, ensuring compliance with resident care standards and regulatory requirements.
- Supervised clinical staff to maintain compliance with state and federal regulations, ensuring quality patient care.
- Supervised clinical staff, scheduling coverage and reinforcing consistent care delivery across shifts.
- Managed nursing schedules and coordinated training and performance evaluations to optimize team effectiveness.
- Collaborated with interdisciplinary teams to coordinate resident assessments, service plans, and care transitions.
Scheduling Coordinator
3 Years 5 Months- Coordinated daily caregiver schedules to align client needs, availability, and service coverage.
- Coordinated caregiver-client matches and optimized staff schedules to meet client needs.
- Updated scheduling software with shift changes, cancellations, and urgent staffing adjustments.
- Verified caregiver credentials and ensured compliance with home care regulations to uphold service quality.
- Performed daily office tasks using spreadsheets, handling multiple phone calls, and operating various office equipment to support administrative functions.
Patient Service Representative
4 Years 10 Months- Facilitated patient registration by swiftly entering demographic and insurance information into electronic health record systems, ensuring accurate data for care providers.
- Conducted patient intake interviews, capturing and documenting critical information to ensure comprehensive patient profiles.
- Registered and verified patient records before triage with the most up-to-date information.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Streamlined patient chart filing system to enhance staff efficiency in accessing records.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Leveraged EPIC and Navinet for efficient healthcare data management.
Licensed Practical Nurse
7 Months- Coordinated daily care with registered nurses, physicians, and support staff
- Monitored resident vital signs and reported condition changes to nursing team
- Documented assessments, interventions, and resident responses in clinical records
Education
Practical Nursing Program - PN
Completed
Medical Administrative Assistant - Healthcare Coursework
Skills
Patient Care & Safety
Medication administration
Clinical Staffing Management
EMR and office software
Care plan development
Patient Financial Coordination
Staff Scheduling & Coordination
Strong Communication & Leadership
Certification
Licensed Practical Nurse (LPN) - Active, Certified Nursing Assistant (CNA) - Active, Certified Medical Assistant (CMA) - Active, CPR/BLS & First Aid Certified
Section name
Authorized to work in the U.S. | Willing to relocate
Personal Information
- Title: LPN
- Driving License: Valid Driver's License
- Work Permit: Authorized to work in the U.S.
Timeline
Licensed Practical Nurse
Opus Acute Rehabilitation
03.2026 - I currently work hereRead More
Licensed Practical Nurse
Seven Oaks Rehabilitation Center
02.2023 - 03.2025Read More
Director of Nursing (LPN)
The Reserve at Oswego
11.2022 - 07.2023Read More
Scheduling Coordinator
Neighborly Home Care
09.2017 - 02.2021Read More
Patient Service Representative
Lankenau Hospital, Main Line Health System
08.2014 - 06.2019Read More
Delaware County Intermediate Unit
Practical Nursing Program from PN
Read More
Olympia College
Medical Administrative Assistant from Healthcare Coursework
Read More