Tiffany Martinez
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
6
6
years of professional experience
Work History
Orthodontic Insurance Collection Specialist Remote
Smile Brands Inc
Dallas , TX
06.2023 - Current
- Monitored insurance payment trends, identifying potential issues and proactively addressing them to prevent future delays in payments.
- Improved cash flow by efficiently managing outstanding accounts receivable balances.
- Maximized revenue recovery by diligently pursuing underpaid or denied claims through appeals and adjustments when necessary.
- Resolved escalated client issues with empathy and professionalism, resulting in improved customer satisfaction ratings.
- Streamlined collection processes for increased efficiency through the implementation of new software systems.
- Enhanced claim resolution rates by promptly investigating and analyzing complex insurance collections cases.
Insurance Specialist Remote
RemX Specialty Staffing
Phoenix, AZ
11.2022 - 03.2023
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Implemented improvements to existing verification processes, increasing accuracy rates while reducing time spent on manual tasks.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
- Maintained up-to-date knowledge of industry trends, changes in regulations, and benefit updates to provide accurate guidance to clients.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Maintained confidentiality of patient finances, records, and health statuses.
Optometrist Technician
Advanced Vision Care
Arlington, TX
01.2022 - 08.2022
- Strengthened communication between optometrists and referring physicians by preparing detailed reports outlining patients'' diagnoses and recommended treatments.
- Expedited check-in process through proficient data entry skills, decreasing patient wait times while maintaining accuracy in records management.
- Improved patient satisfaction by efficiently conducting preliminary eye tests and gathering relevant medical history.
- Educated patients on proper contact lens care, promoting healthy use habits that led to fewer complications or infections.
- Efficiently managed inventory of contact lenses and eyeglasses, ensuring ample stock levels to meet demand while reducing waste through proper storage techniques.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
Optometric Technician
American's Best Contacts and Eyeglasses
Keller, TX
06.2021 - 12.2021
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Collaborated with optometry staff to reach individual and team goals.
- Expanded practice capabilities by staying up-to-date on industry advancements through regular continuing education courses.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Compiled information from files and research to satisfy information requests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Optometric Technician
Dr. Shropshire & Associates
Dallas, TX
08.2018 - 08.2020
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Collaborated with optometry staff to reach individual and team goals.
- Minimized errors in prescription processing through meticulous data entry practices when working with electronic health records.
- Ensured timely delivery of eyewear products by coordinating with optical laboratories and tracking orders closely.
- Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Education
Medical Billing And Coding - Health Administration
Ultimate Medical Academy
Florida City, FL04.2025
High School Diploma -
Arlington Heights High School
Fort Worth, TX05.2007
Skills
- Microsoft Office
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Customer Service
- Data Entry
- Call center experience
- Follow-up skills
- Multi-line phone talent
- Live chat support
- Patient confidentiality
- Appointment Scheduling
- Insurance Verification
- Medical terminology knowledge
- Patient Education
- Patient check-in
- HIPAA Compliance
- Phone and Email Etiquette
Timeline
Orthodontic Insurance Collection Specialist Remote
Smile Brands Inc
06.2023 - Current
Insurance Specialist Remote
RemX Specialty Staffing
11.2022 - 03.2023
Optometrist Technician
Advanced Vision Care
01.2022 - 08.2022
Optometric Technician
American's Best Contacts and Eyeglasses
06.2021 - 12.2021
Optometric Technician
Dr. Shropshire & Associates
08.2018 - 08.2020
Medical Billing And Coding - Health Administration
Ultimate Medical Academy
High School Diploma -
Arlington Heights High School
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