Tiffany Massey
Dublin,CA
Summary
Dynamic Payroll Manager with over 20 years of progressive experience leading end-to-end payroll operations in both the US and Canadian markets within complex, multi-state environments. Advanced through four promotions at Fisher Investments, demonstrating a comprehensive understanding of payroll functions, including processing, compliance, systems implementation, team leadership, and process transformation. Strong track record in mentoring and developing team members, successfully managing multiple system conversions across payroll and time & attendance platforms, while driving efficiency improvements that yield significant operational impact. Proficient in industry-leading software such as Workday, UKG Pro, ADP, and Ceridian Dayforce, with a CPP certification currently in progress.
Overview
24
24
years of professional experience
Work History
Payroll Manager
Fisher Investments
Woodside, CA
08.2019 - Current
- Achieve seamless payroll processing for over 6,500 employees across US and Canadian jurisdictions. Led a team of five direct reports to optimize multi-state and multi-province payroll operations. Enhance compliance and operational effectiveness through strategic oversight of payroll functions.
- Manage end to end payroll operations for executive and confidential staff, ensuring timely and accurate processing.
- Oversee Canadian payroll operations across multiple provinces, managing CRA compliance, T4 processing, Records of Employment, and multi-province requirements.
- Spearhead recruitment efforts by assessing and endorsing high-potential candidates. Managed disciplinary actions and terminations for direct reports, contributing to a constructive workplace culture.
- Facilitate professional development of direct reports, resulting in two significant promotions: advancing one team member from payroll associate to payroll analyst and another from payroll analyst to payroll business analyst.
- Led full-scale payroll system transition to UKG Pro, ensuring meticulous management of data migration, configuration, testing, and team training.
- Manage transition from UTA to UKG Workforce Management, facilitating operational stability and efficiency throughout the conversion process.
- Manage Payroll staff and workflows to ensure timely and accurate payroll processing, transmitting regular payroll files to outside vendors.
- Own multi-state payroll tax compliance including complex scenarios such as California tax and labor laws, Pennsylvania local tax setup and collection, NY city taxes/5 burroughs taxes
- Configure and maintain Workday and UKG Pro payroll systems, identifying automation opportunities and leading optimization initiatives.
- Partner with HR, Finance, Tax, Benefits, and Employment Legal on data integrity, compliance, and payroll-related projects.
- Build and maintain SOPs, process documentation, and internal control frameworks to support audit readiness and operational scalability.
Payroll Analyst
Fisher Investments
Woodside, CA
01.2011 - 08.2019
- Achieved timely payroll processing for a diverse workforce of 2400-4000 employees across multiple states. Optimized use of Workday and UKG Pro systems to enhance operational efficiency. Improved payroll accuracy and responsiveness through effective team collaboration.
- Played a key role in the payroll system conversion from ADP PCPW to ADP Payforce, created comprehensive training guides and hosted in-person training sessions across California and Washington locations, ensuring a smooth transition for all payroll staff.
- Led the migration from an in-house time off request system to ADP eTime for time and attendance tracking, transitioning the management of leave balances, accruals, and time off taken to a centralized, automated platform, improving accuracy and reducing manual administration.
- Transformed the Washington state hours reporting audit from a manual 2–3 day process into a half-day process by designing a streamlined workflow using payroll reports and Excel VLOOKUP formulas, significantly improving accuracy and reducing time spent on a critical compliance task.
- Oversee assigned complex payroll tasks to completion; identify potential process improvements and recommend solutions to management.
- Update payroll-related data and provide quality control to various processes; reconcile, audit, and oversee usage of the firm's paid time off program.
- Assist in processing of all wage order and manual payroll checks; maintain employee payroll files including filing of all semi-monthly payroll source documents.
- Mentor associates and new analysts on the team; complete various projects in collaboration with management to streamline team and firm processes.
Sr. Payroll Specialist
Fisher Investments
Woodside, CA
08.2008 - 01.2011
- Oversaw payroll processing of 150 managers teams across multiple locations. Championed quality control initiatives to enhance operational efficiency. Coordinated with departments to optimize payroll workflows.
- Co-created a comprehensive payroll policies and procedures guide, affectionately named "If Everyone in Payroll Wins the Lottery", serving as a complete operational reference for the team and ensuring business continuity regardless of personnel changes.
- Assisted with processing of day-to-day payroll operations; updated payroll-related data and provided quality control to various processes.
- Processed pre and post audits of the payroll input file, correcting errors prior to file upload.
- Assisted in processing of all wage order and manual payroll checks; generated reports as requested.
- Maintained employee payroll files including filing of all semi-monthly payroll source documents; responsible for mentoring associates on the team.
- Identified areas for improvement and recommended solutions to management; supported business growth through various projects.
Payroll Specialist
Fisher Investments
Woodside, CA
11.2005 - 08.2008
- Led the conversion of all timesheet employees from paper timesheets to electronic timekeeping in ADP eTime, eliminating a manual, paper-based process and modernizing time capture across the organization.
- Processed payroll for over 800 employees; assisted with day-to-day payroll operations and quality control.
- Updated payroll-related data; conducted pre and post audits of the payroll input file and corrected errors prior to file upload.
- Maintained employee payroll files and semi-monthly payroll source documents; generated reports as requested.
Payroll Specialist
Child Development Inc.
Campbell, CA
09.2003 - 11.2005
- Managed the end-to-end payroll process for twelve supervisors and over 400 employees; processed changes in wages, job status, transfers, position, and direct deposit.
- Created payroll process instructions and trained co-workers on Ceridian system functions; developed new payroll forms.
- Implemented and maintained all employee wage attachment deductions including child support, tax levies, and student loan garnishments.
- Prepared and distributed payroll reports; assisted with year-end preparation.
Payroll / Human Resources Assistant
Child Development Inc.
Campbell, CA
06.2002 - 09.2003
- Assisted with payroll processing for 1,500 employees: checking in timecards, auditing and inputting timesheet data, sorting and distributing checks.
- Processed all new hire/rehire and direct deposit paperwork; maintained employee files and administered verifications of employment.
- Prepared and distributed HR and payroll reports; arranged new hire orientation packets and supported onboarding processes.
- Scope: Payroll support & HR administration | 1,500 employees
Education
CPP (Certified Payroll Professional) - In Progress
PayrollOrg
BA - Psychology, Concentration in Industrial/Organizational Psychology, Minor: Business
San Jose State University
San Jose, CASkills
- Leadership
- Problem Solving
- System Implementation
- Multi-state and Canadian Payroll
- Tax Compliance
- Internal controls
- UKG Pro
- UKG UTA/Workforce Management
- Workday HCM
- ADP Payforce /ADP eTime / SmartCompliance
- Proficient in Microsoft Word, Excel (VLOOKUP, PIVOT TABLE, SUMIF), PowerPoint
Affiliations
PayrollOrg member
Timeline
Payroll Manager
Fisher Investments
08.2019 - Current
Payroll Analyst
Fisher Investments
01.2011 - 08.2019
Sr. Payroll Specialist
Fisher Investments
08.2008 - 01.2011
Payroll Specialist
Fisher Investments
11.2005 - 08.2008
Payroll Specialist
Child Development Inc.
09.2003 - 11.2005
Payroll / Human Resources Assistant
Child Development Inc.
06.2002 - 09.2003
CPP (Certified Payroll Professional) - In Progress
PayrollOrg
BA - Psychology, Concentration in Industrial/Organizational Psychology, Minor: Business
San Jose State University
CORE COMPETENCIES
- US & Canadian Payroll Operations
- Multi-State & Multi-Province Compliance
- Payroll Team Leadership & Development
- Workday
- UKG Pro
- ADP
- Ceridian Dayforce
- Payroll & Time & Attendance System Conversions
- Year-End W-2, T4 & ROE Processing
- Audit Readiness & Internal Controls
- Process Improvement & Automation
- SOP Development & Staff Training