Tiffany Mast
Walker,IA
Summary
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
19
19
years of professional experience
Work History
Server/Bartender
Kula's It's Just Sauce
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bar and Grill Owner Operator
Decker's Hitching Post
08.2019 - 08.2024
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Managed scheduling responsibilities
- Implemented efficient payroll systems resulting in increased accuracy and timeliness
- Enhanced efficiency in processing food, beer, and liquor orders
- Managed and streamlined accounts payable processes resulting in increased efficiency
- Consistently excelled in executing cooking and prep responsibilities
- Implemented efficient bartending and serving techniques
- Provided assistance to employees in need
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Conducted performance reviews for employees on a regular basis.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Waitress, Hostess, Dishwasher, Cook, Manager
Joensy's
02.2013 - 08.2019
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted in kitchen operations to facilitate timely meal preparation for customers
- Supported dish area maintenance during peak workloads.
- Provided reliable assistance to superiors in fulfilling their needs and requirements.
Waitress
Vinton Family Restaraunt
10.2012 - 05.2013
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
Shipping and Labeling Department
Civco Medical Solutions
08.2011 - 09.2012
- Created reports detailing daily yard activities, including shipping and receiving status.
- Prepared outgoing shipments, including packing materials and labeling boxes correctly.
- Created shipping labels with accurate weight and size information for outbound packages.
- Verified proper labeling, packaging, shipping and receiving documentation prior to releasing products from the facility.
- Checked shipping manifests and other documents to determine nature of load and presence of hazardous materials.
- Inspected packages for correct labeling, sealing, and postage amounts.
Stay at Home Mom
Tiffany Mast
08.2008 - 08.2011
- Spent 3 years dedicatedly attending to the needs of my two children, prioritizing their upbringing and well-being above professional commitments
- Demonstrated proficiency in multitasking by efficiently organizing daily activities encompassing transportation logistics for school drop-offs and pick-ups, meal planning and cooking, household cleaning duties including laundry and dishes, as well as arranging medical check-ups.
Waitess
Joeny's
04.2006 - 08.2008
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
High School Diploma -
Kirkwood Community College
Williamsburg, IA03-2011
Skills
- Marketing tactics
- Budget Administration
- Labor Relations
- Business Management
- Administrative Oversight
- Business Planning
- Human Resources
- Project Management
- Customer Relations
- Product branding
- Sales management
- Business Development
- Business marketing
- Financial Planning
- Sales oversight
- Strategic project planning
- Hiring and staffing
- Business Administration
- Operations Management
- Client Service
- Relationship Building
- Human Resource Management
- Cash flow optimization
- Verbal and written communication
- Staff Management
- Budget Development
- Sales Leadership
- Staff hiring
Affiliations
- Attending my son's High School Football games, Wrestling meets and track meets
- Dirt track Racing
- Spending time with my children and granddaughter
Education and Training
other
Timeline
Server/Bartender
Kula's It's Just Sauce
09.2024 - Current
Bar and Grill Owner Operator
Decker's Hitching Post
08.2019 - 08.2024
Waitress, Hostess, Dishwasher, Cook, Manager
Joensy's
02.2013 - 08.2019
Waitress
Vinton Family Restaraunt
10.2012 - 05.2013
Shipping and Labeling Department
Civco Medical Solutions
08.2011 - 09.2012
Stay at Home Mom
Tiffany Mast
08.2008 - 08.2011
Waitess
Joeny's
04.2006 - 08.2008
High School Diploma -
Kirkwood Community College
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