Tiffany Mata Licona
Jersey City
Summary
Dedicated and people-focused professional with background in operations, customer service, and mentoring. adept at establishing hospitable, inclusive spaces that respect equity, diversity, and empathy. renowned for having excellent communication skills, being well-organized, and solving problems cooperatively. fervently committed to workplace culture, employee engagement, and having a significant, even modest, influence on other people's experiences. eager to contribute a proactive, customer-focused approach to a People & Culture team dedicated to excellence and equity.
Overview
2
2
years of professional experience
Work History
Fraud Analyst and Returns Coordinator
Camrise LLC
Englewood
05.2025 - Current
- Inspected 19+ returned items daily to verify authenticity and functionality, ensuring customer claims matched the products, and preventing incorrect restocks.
- Tracked serialized inventory data to identify discrepancies and potential fraud, contributing to more accurate inventory control, and improved loss prevention.
- Reported flagged items and suspicious return patterns to management, helping strengthen internal fraud monitoring procedures.
- Coordinated product transfers between warehouses and store locations by updating internal systems with serial data, reducing transfer delays and increasing accuracy.
- Collaborated with logistics and inventory teams to streamline intake and return workflows, improving operational efficiency across multiple departments.
Easy Technician Associate
Staples
Jersey City
09.2023 - 05.2025
- Assisted customers with setup and troubleshooting for phones, tablets, and laptops.
- Delivered friendly tech support and explanations to improve user confidence.
- Promoted protection plans and services, helping exceed sales targets.
- Implemented risk management strategies, reducing recurring issues by 30%.
Orientation Leader
Saint Peters University
Jersey City
05.2024 - 08.2024
- Collaborated with university staff to coordinate orientation schedules and logistics.
- Provided support and information about academic programs and student services.
- Developed informative materials for incoming students about university policies.
- Guided new students through campus orientation activities and resources.
- Facilitated small group discussions to enhance student engagement and interaction.
Spanish Tutor
Saint Peter's University
Jersey City
09.2023 - 05.2024
- Provided one-on-one tutoring to beginner and intermediate learners.
- Developed tailored lesson plans based on students' goals and styles.
- Clarified complex grammar concepts and tracked academic progress.
- Designed customized lesson plans to meet individual student needs.
- Assessed student progress through regular quizzes and feedback sessions.
Education
Bachelors of Science - Cybersecurity
Jersey City, NJ
Jersey City, NJ01.2025
Skills
- Workflow optimization
- Excellent communication
- People-oriented
- Project planning
- Workflow optimization
- Excellent communication
- People-oriented
- Project planning
Languages
Spanish Native/Bilingual, English Fluent
Projects
Hephaistos Labs LLC, Cybersecurity Capstone Project, Conducted market and funding research to shape cybersecurity service offerings., Created internal policies, managed client intake strategy, and led brand communications., Collaborated with cross-functional teams to align services with industry needs.
Timeline
Fraud Analyst and Returns Coordinator
Camrise LLC
05.2025 - Current
Orientation Leader
Saint Peters University
05.2024 - 08.2024
Easy Technician Associate
Staples
09.2023 - 05.2025
Spanish Tutor
Saint Peter's University
09.2023 - 05.2024
Bachelors of Science - Cybersecurity
Jersey City, NJ
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