Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Mathews

Dallas,TX

Summary

Skilled in HR and organizational management, I excel in fostering client relationships and driving business development. Proficient in MS Office, I deliver exceptional service while optimizing processes for improved efficiency.

Overview

21
21
years of professional experience

Work History

Manager of Operations

Christ Movement
04.2021 - 04.2024
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Payroll all hiring process

Business Development

First National Title Insurance
01.2008 - 10.2008
  • Contributed to business development efforts, actively participating in community events as a representative of the bank.
  • Assisted in business development efforts by identifying new opportunities and expanding existing client relationships.
  • Expanded global market presence through targeted business development initiatives in emerging markets such as Triad National Title who was prior employer.

Escrow Assistant

Triad National Title
02.2007 - 01.2008
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Assisted with successful closing of numerous escrow transactions, ensuring all parties were informed.
  • Obtained documents such as proof of insurance and HOA statements.
  • Maintained open communication with lenders, brokers and borrowers.
  • Answered telephones and assisted with secretarial duties
  • Successfully merged Triad National Title to First National Tile

Loan Officer

Prime Lending
01.2006 - 02.2007
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Submitted loan applications to underwriter for verification and recommendations.

Loan Officer Assistant

Willow Bend, A Shaddock Company
10.2003 - 08.2004
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
  • Answered inquiries and provided superior customer service to clients.
  • Communicated with customers daily to request information and complete paperwork.
  • Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
  • Assisted with secretarial duties and then transferred to a new location as escrow and secretarial duties through February 2006.

Education

Associate of Science -

Eastfield College
Mesquite, TX
07-2010

Skills

  • Knowledge of MS Office
  • Organizational skills
  • HR skills
  • Secretarial skills

Timeline

Manager of Operations

Christ Movement
04.2021 - 04.2024

Business Development

First National Title Insurance
01.2008 - 10.2008

Escrow Assistant

Triad National Title
02.2007 - 01.2008

Loan Officer

Prime Lending
01.2006 - 02.2007

Loan Officer Assistant

Willow Bend, A Shaddock Company
10.2003 - 08.2004

Associate of Science -

Eastfield College

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Tiffany Mathews