Summary
Overview
Work History
Education
Skills
Other Training
Timeline
Generic

Tiffany Matthews

Bristol,TN

Summary

Retail sales professional experienced in customer engagement and task prioritization. Offers skills in written and verbal communication, knowledge of customer service tactics and background in latest merchandise trends. Looking to put knowledge and abilities to good use in sales-oriented position focused on upselling products and services. Experienced professional focused on meeting or exceeding objectives seeking Sales Support Associate position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.

Overview

14
14
years of professional experience

Work History

Co-Manager

Food Country Usa
Rural Retreat, VA
06.2022 - Current
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas every few hours to identify and proactively resolve issues negatively impacting operations.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • More to be determined

Members Team Leader, Frontend Supervisor,

Sam's Club
Bristol, VA
03.2014 - 02.2022
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of 30+ members while providing exceptional customer service.
  • Worked in Business office handling large quantities of money.
  • Worked with Brinks doing deposits and receiving money.
  • Counting Safe daily, checking sales.
  • Did daily sells reports and credit card use reports.
  • Documented personal information for customer memberships and associate details.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Implemented new working processes to deliver multiple improvements.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Participated in cross-functional team-building activities.
  • Cross-trained and provided back up for customer service managers.
  • Positioned as go-to person for up to 200+ staff members, troubleshooting complex administrative and training issues promptly.
  • Molded team and embraced change to adapt within dynamic market.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Assisted Management with new hire processing and existing training programs.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Optimized customer support by establishing collaborative service environment.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Evaluated report data to proactively adjust and enhance operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Planned and executed internal and external marketing events.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Maintained complete database of files, contacts and project materials.
  • Worked with vendors to complete projects according to schedule and specifications.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Interviewed, hired and trained new employees for production positions.
  • Identified individual employee's unique work styles and adapted management methods.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Provided supportive link between external customers and internal operations.
  • Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
  • Tracked and prepared quarterly reports of sales goals to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintained effective team member communication.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Answered customer questions and provided detailed product information.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Checked aisles for spills to complete quick clean-up.
  • Managed inventory storage in clean and organized fashion.
  • Greeted customers and directed to requested products.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Checked and pulled defective or expired products from shelves.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Organized warehouse and stockroom areas using forklift and pallet jacks.
  • Managed timely and effective replacement of damaged or missing products.
  • Demonstrated strong communication skills and understanding of packing slip processing requirements.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Maintained inventory count, tracked usage and documented variances.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Conducted periodic inventory inspections and reported out-of-stock items.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Completed regular cycle counts and inventory audits.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Attended and participated in sales meetings to stay abreast of current offers and product issues.
  • Placed special customer orders for custom or special order merchandise.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Supported promotional plans by updating signage with price changes.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Followed orders precisely for correct items, sizes and quantities.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Stocked designated items on shelves, end caps and displays.
  • Interacted with guests in friendly and knowledgeable way.
  • Unloaded deliveries from trucks in prompt fashion.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Safely and securely loaded items to prevent damage during transport.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Stocked shelves to match planogram images and instructions.
  • Transported merchandise pallets to move in warehouse.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Greeted store customers and discussed needs.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Assisted customers with large and heavy loads by transporting packages to customers' vehicles.
  • Addressed customer complaints and requests by resolution or escalation.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Maintained store assets with effective loss prevention strategies.
  • Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Rang up customer purchases and carefully counted back currency and bills, reducing drawer error.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reported financial data and updated financial records in ledgers and journals.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Entered figures using 10-key calculator to compute data quickly.
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.
  • Completed all documentation quickly to facilitate quick sign-up processes.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Actively engaged clients upon entrance with pleasant greeting.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
  • Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
  • Built talented team through hiring and training new associates.
  • Diligently trained all staff employees to be welcoming and helpful to members, which increased overall service expectations.
  • Created monthly meetings for cashiers and membership desk associates.
  • Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Resolved issues efficiently and enhanced customer satisfaction ratings.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Used consultative sales approach to understand and meet customer needs.
  • Set up appointments with potential and current customers to promote new products and services.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Researched potential clients and markets to prepare for appointments.

Sales Associate, Customer Service, Stock

Ross Dress For Less
Bristol, VA
09.2009 - 10.2011
  • Developed, marketed and sold full range of products and support services.
  • Achieved perfect attendance and on-time record.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated associates on market trends and stayed updated on forecasts.
  • Answered phone calls daily by addressing customers inquires, solving problems and providing new product information.
  • Greeted customers entering store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Bagged, boxed or gift-wrapped sold merchandise.
  • Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
  • Maintained cleanliness and presentation of stock room and sales floor.
  • Helped drive sale goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style, and color to promote visually appealing environment.
  • Customer service returns.
  • Folded and arranged garments in attractive displays.
  • Stocked shelves and organized displays.
  • Cleaned and organized store, including checkout desk, displays, fitting rooms and bathrooms.
  • Contacted other store locations to determine merchandise availability.
  • Engaged customers in sincere and friendly manner.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
  • Performed inventory counts and stocked merchandise
  • Prepared merchandise for sales floor by pricing or tagging
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Maintained effective team member communication
  • Engaged with customers to build rapport and loyalty
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Answered customer questions about sizing, accessories and merchandise care

Carhop, Cashier, Beverage Maker

Sonic Drive-In
Bristol , VA
04.2008 - 09.2008
  • Answered guest questions and promoted special products.
  • Maintained customer service standards with over 200 customers daily.
  • Balanced orders on trays weighing over 5 lbs and delivered them to cars.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Took customer orders and delivered them to vehicles.
  • Prepared Orders to customers satisfaction.
  • Followed all safety procedures.
  • Handled currency and credit transactions quickly and accurately.

Drive Thru, Cashier, Food Prep

McDonald's Restaurant
Bristol, V
01.2006 - 02.2008
  • Resolved problems with orders quickly and offered refund or replacement.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Interacted professionally through clear communication with customers to promote positive patron experiences.
  • Measured, mixed and cooked ingredients following directions and nutritional restrictions.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Greet customers and provide excellent customer service. Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast paced operations.
  • Prepared fountain drinks and ice cream items.
  • Assembled food orders while maintaining appropriate portion control.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines
  • Guaranteed customer satisfaction by quickly delivering orders
  • Packaged and stored food products following proper handling and preservation methods
  • Distributed food during busy peak periods to drive customer satisfaction

Drive Thru, Food Prep, Cashier

Wendys Fast Food
Bristol, VA
01.2005 - 01.2006
  • Balanced cash drawer at beginning and close of shift.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Prepared specialty foods, following specific methods that required quick prep time.
  • Prepared variety of foods according to customers' orders and supervisors' instructions, following approved procedures.
  • Handled Currency and credit transactions quickly and accurately.
  • Followed food safety procedures and according to company policies also health and sanitation regulations.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Reported to all shifts wearing neat, cleaned and unwrinkled uniform.
  • Reported to each shift on time and ready to work.
  • Planned and organized food preparation activities from chopping ingredients to plating
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Made food according to standard recipes with requested changes for customer satisfaction
  • Distributed food during busy peak periods to drive customer satisfaction
  • Assisted customers in choosing menu items by providing food complementing information
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides
  • Organized and re-stocked various stations and self-service items
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
  • Transferred supplies and equipment between storage and work areas to support food preparation
  • Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations
  • Worked flexible schedule and extra shifts to meet business needs
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Understood restaurant menu, limited time offers and promotions to answer guest questions
  • Packaged and stored food products following proper handling and preservation methods

Education

High School Diploma -

Virginia High School
Bristol, VA
05.2008

Skills

  • Critical Thinking
  • Active Listening
  • Prosthetic Devices
  • Time Management
  • Relationship Development
  • Complex Problem-Solving
  • Equipment Maintenance
  • Microsoft Access
  • Microsoft PowerPoint & Excel
  • Flexible & Adaptable
  • Conflict Resolution
  • Customer Service

Other Training

  • Member of Future Business Leaders of America (FBLA) with work in Business Management and Communications.
  • Virginia Highschool - Cosmetology(3 years) and Culinary Arts.
  • Familuar with Microsoft Windows, Works, Word, Excel, Access, Power Point, Internet Explorer, Google, Chrome, Mozilla, Firefox, and web design.

Timeline

Co-Manager

Food Country Usa
06.2022 - Current

Members Team Leader, Frontend Supervisor,

Sam's Club
03.2014 - 02.2022

Sales Associate, Customer Service, Stock

Ross Dress For Less
09.2009 - 10.2011

Carhop, Cashier, Beverage Maker

Sonic Drive-In
04.2008 - 09.2008

Drive Thru, Cashier, Food Prep

McDonald's Restaurant
01.2006 - 02.2008

Drive Thru, Food Prep, Cashier

Wendys Fast Food
01.2005 - 01.2006

High School Diploma -

Virginia High School

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