Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tiffany Matthews

Tiffany Matthews

Tomball,TX

Summary


Professional with strong background in human resources administration, known for reliability and adaptability. Skilled in managing employee records, coordinating recruitment processes, and supporting HR operations efficiently. Emphasizes team collaboration and consistently delivers results. Proficient in handling confidential information, multitasking, and utilizing HR software systems effectively.

Overview

18
18
years of professional experience

Work History

Full-Time Caregiver

Family Medical Care
01.2025 - Current
  • Provided full-time care for immediate family member recovering from major heart surgery.
  • Managed medications, medical appointments, and home care support.
  • Maintained detailed schedules, documentation, and daily routines while balancing family needs.
  • Demonstrated strong emotional resilience, time management, and compassion.

Lead Intake Eligibility Specialist

BakerRipley – CCS
12.2022 - 12.2024
  • Provided administrative and customer service support to clients and providers.
  • Reviewed and processed eligibility documents with high accuracy.
  • Entered data into TWIST and FACS systems efficiently.
  • Maintained confidential client records and resolved inquiries professionally.

Patient Access Representative

UT Health East Texas
03.2022 - 10.2022
  • Registered patients and verified insurance coverage.
  • Scheduled appointments and handled co-pay collections.
  • Answered phones, routed messages, and supported front desk operations.
  • Reconciled daily transactions and assisted with general office tasks.

Administrative Assistant

B&C Construction
07.2017 - 08.2021
  • Assisted in preparing contracts and scheduling client jobs.
  • Managed daily time sheets, data entry, and project follow-ups.
  • Processed A/P, A/R, and company payroll.
  • Handled inbound communications and provided office support to the owner.

Office Manager

Crowdaddy Transport LLC
09.2007 - 05.2017
  • Supervised office and transportation staff; handled hiring and HR files.
  • Managed payroll through ADP and maintained employee records.
  • Coordinated transportation logistics and ensured timely client communication.
  • Maintained accounts payable/receivable and confidential business data.

Education

Bachelor of Science - Psychology

Sam Houston State University
Huntsville, TX
08.2007

MBA - Strategic HR Management

Grand Canyon University
Phoenix, AZ

Skills

  • Office administration and support
  • Scheduling and correspondence management
  • Customer support expertise
  • Document organization and management
  • Data entry and payroll administration
  • Insurance verification and billing
  • Microsoft Office Suite
  • QuickBooks and SharePoint
  • Epic and ADP systems
  • Human resources support
  • Talent acquisition
  • Scheduling
  • Employee onboarding
  • Payroll processing

Accomplishments

    Promoted to Lead Intake Eligibility Specialist within 6 months of employment. Successfully trained four team members to facilitate all facets of benefit cases.

    Supervised team of 5 staff members as an Office Manager and gained new clients through networking and sales efforts. Helped grow the business to 10 trucks.

Timeline

Full-Time Caregiver

Family Medical Care
01.2025 - Current

Lead Intake Eligibility Specialist

BakerRipley – CCS
12.2022 - 12.2024

Patient Access Representative

UT Health East Texas
03.2022 - 10.2022

Administrative Assistant

B&C Construction
07.2017 - 08.2021

Office Manager

Crowdaddy Transport LLC
09.2007 - 05.2017

MBA - Strategic HR Management

Grand Canyon University

Bachelor of Science - Psychology

Sam Houston State University

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