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Tiffany Matthews
Memphis,USA
Summary
Adaptable professional with over 20 years of experience and proven knowledge of executive support, workflow prioritization, and vendor and customer communications. Aiming to leverage my skills to successfully fill the a supporting role at your company.
Overview
22
22
years of professional experience
Work History
Senior HCD Analyst
City of Memphis Housing & Community Development
Memphis, TN
11.2020 - Current
- Collects and analyzes information to prepare various departmental reports that demonstrate Division’s compliance with regulations governing the Community Development Block Grant and other Federal and State funded programs.
- Receives applications for funding for non-profit and governmental agencies.
- Reviews and evaluates to determine completeness and eligibility per regulations, and summaries proposed activities for review committee use.
- Assists review committee which selects projects for funding.
- Negotiates terms of contracts with representatives of approved agencies including scope of services and measurable goals.
- Drafts and processes contracts with agencies for programs according to applicable Federal, State, and local regulations and requirements.
Fire Alarm Operator/Emergency Medical Dispatcher
City of Memphis Fire Department
Memphis, TN
06.2004 - 11.2020
- Communicate both verbally and written with Fire personnel and the general public to convey pertinent information regarding procedures, regulations and resources.
- Receives emergency 911 calls via the Shelby County 911 PSAP.
- Enters information into the computer aided dispatch system (CAD)for processing.
- Dispatches personnel to emergency incidents.
- Communicates on emergency radio frequency with personnel of the Memphis Fire Department.
- Provides emergency pre-arrival instructions, including CPR to callers awaiting the arrival of emergency personnel.
- Processes fire alarm activations received directly from alarm companies.
- Communicates with other local, state, or federal agencies regarding emergency incidents.
- Travel to various National Emergency Telecommunicator Conferences to enhance knowledge.
Education
Bachelor’s Degree - Professional Studies with concentration in Organizational Leadership
University of Memphis
01.2009
Skills
Communications
Customer Service
Dispatch
Microsoft Office
Typing
Time management
Team collaboration and leadership
Attention to detail
Documentation and reporting
Decision-making
Data processing
Regulatory compliance
Multiple priorities management
Deadline adherence
Budget development
Recognition
- Recipient of Memphis Fire Department Dispatcher of the Year 2009
Timeline
Senior HCD Analyst
City of Memphis Housing & Community Development
11.2020 - Current
Fire Alarm Operator/Emergency Medical Dispatcher
City of Memphis Fire Department
06.2004 - 11.2020
Bachelor’s Degree - Professional Studies with concentration in Organizational Leadership
University of Memphis