Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Maynarich

Portsmouth,RI

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Bouchard’s French Restaurant and Inn. Proven track record in team leadership and cash handling, enhancing guest satisfaction and operational efficiency. Adaptable and reliable, I excel in fast-paced environments, consistently delivering memorable dining experiences.

Knowledgeable manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Compassionate and effective at formulating and implementing care plans for individuals with disabilities or special needs.

Overview

5
5
years of professional experience

Work History

Server/Bartender

The Black Pearl
03.2024 - Current
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed timely and accurate order processing through effective communication with kitchen staff.
  • Maintained cleanliness and organization of dining area, enhancing overall restaurant ambiance.
  • Assisted in training new servers on menu items and service standards to improve team performance.
  • Resolved customer complaints promptly, fostering repeat business and enhancing guest satisfaction.
  • Utilized POS system efficiently to process transactions and manage inventory levels accurately.
  • Participated in regular team meetings to discuss service improvements and operational efficiencies.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.

Restaurant Manager

Bouchard’s French Restaurant and Inn
03.2022 - 02.2024
  • Supported daily operations to uphold exceptional service standards.
  • Supported staff training on food safety and hygiene protocols.
  • Learned menu details to provide accurate information to customers.
  • Helped manage inventory levels and ordered supplies as needed.
  • Managed customer inquiries, achieving satisfaction with service.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Oversaw payroll processes and timekeeping tasks.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Helped manage scheduling and reservations for both the restaurant and the inn.
  • Assisted in daily restaurant operations to maintain high service standards.

Bar Manager

The Reef
06.2021 - 02.2023
  • Managed daily bar operations, ensuring efficiency and high service standards.
  • Trained and supervised staff on beverage preparation and customer service techniques.
  • Developed and implemented drink menus, enhancing customer experience and satisfaction.
  • Monitored inventory levels to ensure optimal stock.
  • Cultivated relationships with vendors to negotiate favorable pricing and quality products.
  • Enforced health and safety regulations, ensuring compliance in all operational aspects.
  • Resolved customer complaints promptly, improving overall guest satisfaction rates.
  • Finalized cash register transactions and compiled end-of-day cashier report.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.

DPS (Direct Support Professional)

Looking Upwards
06.2020 - 01.2022
  • Assisted individuals with daily living activities, promoting independence and personal growth.
  • Implemented individualized care plans to address client needs and preferences.
  • Monitored and documented client progress, ensuring compliance with organizational standards.
  • Collaborated with interdisciplinary teams to enhance service delivery and support strategies.
  • Facilitated recreational activities that promoted social interaction and community engagement.
  • Advocated for clients' rights, ensuring their voices were heard in decision-making processes.
  • Developed strong relationships with clients, fostering trust and emotional support in challenging situations.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Organized and participated in recreational activities, contributing to vibrant community life for residents.
  • Supported clients in managing their finances and personal administration, fostering greater independence.
  • Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
  • Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
  • Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded status and duties completed in logbooks for management.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Scheduled daily and weekly care hours for client caseload.

Education

Certificate - Holistic Health And Nutrition Coach

Institute of Integrated Nutrition
New York, NY

Bachelor of Science - Clinical Psychology

Southern New Hampshire University
Hooksett, NH

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Team collaboration
  • Guest relations management
  • Ordering procedures
  • Customer feedback management
  • Point of sale (POS) system operations
  • Positive and professional
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Multitasking
  • Team leadership
  • Problem-solving
  • Scheduling and reservations
  • Flexible in moving things around to make sure scheduling and reservations work for employees and guests needs
  • Quick and learning and understanding new requirements of myself

Timeline

Server/Bartender

The Black Pearl
03.2024 - Current

Restaurant Manager

Bouchard’s French Restaurant and Inn
03.2022 - 02.2024

Bar Manager

The Reef
06.2021 - 02.2023

DPS (Direct Support Professional)

Looking Upwards
06.2020 - 01.2022

Certificate - Holistic Health And Nutrition Coach

Institute of Integrated Nutrition

Bachelor of Science - Clinical Psychology

Southern New Hampshire University

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Tiffany Maynarich