Tiffany Mays
Olathe,KS
Summary
Skilled program director adept at managing all facets of program operations, including administration and outreach. Well-versed in multitasking to achieve challenging goals. Prepared to leverage several years' experience the field to take on challenging role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Interim Program Director
Appleridge Academy
Lenexa, KS
05.2024 - Current
- Directed staff training on technical aspects of programming activities.
- Supported marketing efforts by providing content for promotional materials.
- Assessed employee performance against established benchmarks or targets.
- Developed policies and procedures to ensure compliance with corporate standards.
- Facilitated collaboration between teams by encouraging open communication channels.
- Ensured compliance with all relevant regulations, policies and procedures.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Facilitated professional development programs to build a high-performing team.
Assistant Director
Somerset Academy Olathe
Olathe, KS
11.2023 - 05.2024
- Established standards of excellence for customer service delivery throughout the organization.
- Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
- Conducted training sessions on new processes or products for internal staff members.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Created training materials for new employees on company policies and procedures.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Ensured compliance with safety regulations among all personnel.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
Director
Discover Academy Basehor
Basehor, KS
04.2022 - 06.2023
- Assessed employee performance against established benchmarks or targets.
- Developed policies and procedures to ensure compliance with corporate standards.
- Facilitated collaboration between teams by encouraging open communication channels.
- Ensured compliance with all relevant regulations, policies and procedures.
- Collaborated with senior leadership to set long-term objectives for the company.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
- Partnered with staff to create professional development plans to support personal and business growth.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
Education
High School Diploma -
Olathe East Sr High School
Olathe, KS05-2010
Skills
- Staff Management
- Business Administration
- Staff Development
- Cast and crew supervision
- Cross-functional team leadership
- Fundraising Events
- Rules and regulations
- Issues Resolution
- Corporate Communications
- Program Management
- Company guidelines
- Strategic Planning
- Team Management
- Customer Retention
- Schedule Management
- Customer Service Management
- Performance Improvement
- Inventory Management
- Data Management
- Employee Development
- Staff hiring
- Time management abilities
- Employee Relations
Certification
- CPR/First Aid
- CDA
- Director's License
References
References available upon request.
Timeline
Interim Program Director
Appleridge Academy
05.2024 - Current
Assistant Director
Somerset Academy Olathe
11.2023 - 05.2024
Director
Discover Academy Basehor
04.2022 - 06.2023
High School Diploma -
Olathe East Sr High School
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