Tiffany McBride
Orange,TX
Summary
Resourceful and personable Customer Service with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
15
15
years of professional experience
Work History
Service Coordinator/Remote
Mindlance Inc
05.2023 - 11.2023
- Assist Foster Parents with Primary Care Physician change
- Coordinated with multiple departments to ensure smooth operations; organized and efficient
- Maintained accurate records and full compliance with government regulations and agency guidelines
- Resolved customer complaints and issues to drive satisfaction and loyalty
- Managed over 20 calls daily.
Customer Service Representative
Managed Staffing/CVS
12.2022 - 03.2023
- Provided exceptional customer service in a fast-paced environment, ensuring accuracy and efficiency
- Updated customer information accurately in Cover my Meds database system.
- Maintain individual payer files to include up to date requirements needed to successfully obtain authorizations and appeals
- Processed new medication and refill requests for authorization.
- Managed over 50 calls per day.
Customer Service Representative
Randstad Staffing
07.2022 - 12.2022
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Respond to tech support issues with mobile apps and computer
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Managed over 50 calls per day
- Handled customer inquiries and suggestions courteously and professionally.
Billing & Technical Support Rep
Conduent
07.2021 - 02.2022
- Provided excellent customer service by promptly responding to inquiries from patients, providers, and payers via telephone or email
- Used ticketing systems to manage and process support actions and requests
- Demonstrated strong organizational skills by managing multiple tasks simultaneously while meeting deadlines
- Performed detailed research on accounts receivable and payment history to ensure accuracy of records
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Managed over 50-100 calls per day.
Administrative Assistant
BludworthMarine LLC
04.2017 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Assist with Hiring Process of drug screening, renewing Twic cards, Prepared Time Sheets
- Maintained office inventory by assisting with supply orders.
Medical Records File Clerk
Harbor Hospital
03.2011 - 03.2015
- Maintained up-to-date knowledge of HIPAA regulations related to protection of PHI
- Scanned documents into electronic health record system utilizing scanning software
- Maintained patient confidence by keeping patient records information confidential
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers
- Delivered charts to assigned areas of hospital by following established routing procedures.
Fraud Specialist
Telecheck
01.2009 - 02.2011
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Managed over 50 calls per day.
Education
HIGH SCHOOL DIPLOMA -
Franks High School
Beaumont, TX05.2010
Skills
- Service Monitoring and Evaluation
- Community Liaison
- Rapport and Trust Building
- Notetaking and Documentation
- Accurate Recordkeeping
- Proficiency in Office Programs
- Problem Solving
- Excellent Communication
- Decision Making
- Detail Orientation
- Active Listening
- Needs Assessment
Timeline
Service Coordinator/Remote
Mindlance Inc
05.2023 - 11.2023
Customer Service Representative
Managed Staffing/CVS
12.2022 - 03.2023
Customer Service Representative
Randstad Staffing
07.2022 - 12.2022
Billing & Technical Support Rep
Conduent
07.2021 - 02.2022
Administrative Assistant
BludworthMarine LLC
04.2017 - 03.2020
Medical Records File Clerk
Harbor Hospital
03.2011 - 03.2015
Fraud Specialist
Telecheck
01.2009 - 02.2011
HIGH SCHOOL DIPLOMA -
Franks High School
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