Tiffany McCall
Thomasville,GA
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction and streamlining operations. Skilled in sanitation practices and problem-solving, I excel in creating memorable guest experiences and improving efficiency. Achieved significant improvements in table turnover rates and customer service standards.
Overview
5
5
years of professional experience
Work History
Cafeteria Worker
Avant School of Excellence Tallahassee
10.2024 - 12.2024
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
Server/ Key Holder
Sonnys Real Pit BBQ
03.2021 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Front of House Coordinator
Crystal River Seafood
02.2021 - 01.2022
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Optimized table turnover rates with efficient seating strategies that accommodated guest preferences while maximizing capacity utilization.
- Implemented company policies effectively to maintain a harmonious work environment.
- Reduced wait times by effectively coordinating staff schedules, breaks, and workload distribution.
- Maintained a welcoming atmosphere through diligent attention to cleanliness and organization in the dining area.
- Streamlined front-of-house operations for improved overall efficiency and guest experience.
- Strengthened teamwork among staff members through effective training sessions and ongoing support.
- Facilitated smooth communication between kitchen and service teams, ensuring timely delivery of orders.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Front of House Coordinator
Funky Pelican Restaurant
05.2020 - 12.2020
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Optimized table turnover rates with efficient seating strategies that accommodated guest preferences while maximizing capacity utilization.
- Assisted management in planning special events, creating memorable experiences for guests.
- Implemented company policies effectively to maintain a harmonious work environment.
- Ensured seamless event execution with thorough planning, coordination, and oversight of all front-of-house activities.
- Reduced wait times by effectively coordinating staff schedules, breaks, and workload distribution.
- Collaborated with back-of-house staff to maintain adequate inventory levels for daily operations needs or special events requirements.
- Maintained a welcoming atmosphere through diligent attention to cleanliness and organization in the dining area.
- Streamlined front-of-house operations for improved overall efficiency and guest experience.
Skills
- Dishwashing
- Sanitation practices
- Cooking
- Problem-solving
- Cleaning and sanitation
- Kitchen support
- Compliance
- Cleaning and sanitizing
- Supply replenishment
- Food quality standards
- Food handling safety
- Food storage procedures
- Waste reduction
- Safe food handling
- Portion control
- Nutrition awareness
Timeline
Cafeteria Worker
Avant School of Excellence Tallahassee
10.2024 - 12.2024
Server/ Key Holder
Sonnys Real Pit BBQ
03.2021 - 11.2024
Front of House Coordinator
Crystal River Seafood
02.2021 - 01.2022
Front of House Coordinator
Funky Pelican Restaurant
05.2020 - 12.2020
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