Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany McClain

Framingham,MA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Case Manager

South Middlesex Opportunity Council
07.2021 - Current
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Documented case management activity for accurate, reliable records.
  • Tracked client participation in treatment services to identify attendance issues.
  • Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.

Receptionist Manager

H&R Block
01.2016 - Current
  • Organized and updated databases, records and other information resources.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Created organized filing system to manage department documents.

Data Analyst

Definitive Healthcare
02.2017 - 01.2023
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

West Roxbury Academy
West Roxbury, MA
06.2003

Skills

  • Customer Data Confidentiality
  • Record-keeping
  • Constructive criticism
  • Conflict-resolution
  • Answering Questions
  • Call Documentation Skills
  • MS Office
  • Multitasking
  • Telephone Etiquette

Timeline

Case Manager

South Middlesex Opportunity Council
07.2021 - Current

Data Analyst

Definitive Healthcare
02.2017 - 01.2023

Receptionist Manager

H&R Block
01.2016 - Current

High School Diploma -

West Roxbury Academy

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Tiffany McClain