Tiffany McClain
Framingham,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Case Manager
South Middlesex Opportunity Council
07.2021 - Current
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Documented case management activity for accurate, reliable records.
- Tracked client participation in treatment services to identify attendance issues.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Receptionist Manager
H&R Block
01.2016 - Current
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Created organized filing system to manage department documents.
Data Analyst
Definitive Healthcare
02.2017 - 01.2023
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
West Roxbury Academy
West Roxbury, MA06.2003
Skills
- Customer Data Confidentiality
- Record-keeping
- Constructive criticism
- Conflict-resolution
- Answering Questions
- Call Documentation Skills
- MS Office
- Multitasking
- Telephone Etiquette
Timeline
Case Manager
South Middlesex Opportunity Council
07.2021 - Current
Data Analyst
Definitive Healthcare
02.2017 - 01.2023
Receptionist Manager
H&R Block
01.2016 - Current
High School Diploma -
West Roxbury Academy
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