Tiffany McClendon
Jasper,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Legal Receptionist
Legg Law Firm
01.2023 - 01.2024
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
- Worked with litigation management software systems.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Contributed to a positive work environment by collaborating with team members on various administrative tasks and projects.
- Successfully juggled competing priorities and deadlines, ensuring that all tasks were completed accurately within the required timeframe.
Veterinary Technician
Farmstead Veterinary Medical Center
03.2009 - 02.2013
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered medications to animals in treatment and documented changes in condition.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Restrained animals to protect veterinarians from potential harm.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Performed fecal examinations, urinalysis and bloodwork.
- Designed and created client education materials and marketing materials for hospital services.
- Obtained patient history from owners and performed physical examinations.
- Administered vaccinations to variety of animal species.
- Prepared, sterilized and maintained medical instruments and equipment.
- Collected and prepared specimens for laboratory testing.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Educated clients on nutrition, preventive health and other animal care.
Ophthalmic Medical Technician
Wesley Eye Center
03.2007 - 02.2009
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Measured and recorded visual acuity and color vision testing.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Fitted customers for contact lenses to provide patients with properly sized and shaped contacts.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Cleaned or sterilized ophthalmic or surgical instruments.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Educated patients and relations on ocular health and safety, promoting good eye care.
Education
High School Diploma -
Curry High School
Jasper, AL05.2007
Skills
- Scheduling appointments
- Clerical duties
- Legal Terminology
- Answering calls
- File Organization
- Strong Organization
- Data Entry
- Decision-Making
- Multitasking
Timeline
Legal Receptionist
Legg Law Firm
01.2023 - 01.2024
Veterinary Technician
Farmstead Veterinary Medical Center
03.2009 - 02.2013
Ophthalmic Medical Technician
Wesley Eye Center
03.2007 - 02.2009
High School Diploma -
Curry High School
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