Tiffany MCclodden
Las Vegas,NV
Summary
Dynamic professional with extensive experience in managing customer interactions and swiftly resolving issues to enhance satisfaction. Proven ability to leverage strong communication skills and empathy to cultivate lasting client relationships. Demonstrated success in maintaining high levels of customer satisfaction while fostering loyalty through attentive service and proactive problem-solving. Committed to delivering exceptional support that aligns with organizational goals and drives positive outcomes.
Overview
2024
2024
years of professional experience
Work History
Customer Service Representative
Resort Stay International
2023 - 2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements to enhance service efficiency and customer satisfaction.
- Collaborated with cross-functional teams to address complex customer issues promptly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided product information and recommendations to enhance customer experience.
Customer Service Representative
Vegas.com
02.2019 - 03.2023
- Resolved customer inquiries and issues using CRM software to ensure satisfaction.
- Provided product information and recommendations to enhance customer experience.
- Trained new staff on customer service protocols and system navigation.
- Streamlined communication processes between departments to improve response times.
- Developed FAQs to reduce repetitive inquiries, increasing efficiency for the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
People Greeter
WESTGATE RESORT
2016 - 2019
- Ensuring guest with quality customer service
- Providing guest with the opportunity to buy timeshare
- Helping guest with any need they may need when on the Las Vegas strip
- Making sales and making daily goals
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
CASHIER
HMS HOST
2012 - 2016
- Taking orders from customers
- Generating bills and collecting payment
- Serve simple foods and drinks from behind the counter
- Ensuring high quality customer service and customer satisfaction
- Monitored inventory levels at the register, notifying management of shortages promptly.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Implemented upselling techniques that contributed to enhanced sales performance during shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
CASHIER
QUIZNOS
01.2009 - 2012
- Keeping record of the daily opening and closing balance of the store.
- Ensuring proper maintenance of the cash registers assigned.
- Reporting discrepancies to the supervising authority in the store.
- Accurately calculating and handing change.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and digital payments accurately to minimize discrepancies.
- Maintained clean and organized checkout area to enhance customer experience.
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Assisted in training new cashiers on operational procedures and best practices.
DIETARY AIDE
SODEXO
2006 - 2009
- Assist the dietician in planning and developing menus
- Assist the dietician in the supervision of food production
- Prepare meals in accordance with prescribed recipes and quantities.
- Obtain dietary histories of individuals as basis for planning meals
- Assisted in preparation and serving of meals according to dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Supported dietary needs by accurately labeling and portioning food items.
Education
medical receptionist
Renton Technical College
Renton, WA06.2011
HIPAA certificate
Renton technical college
GED - undefined
Renton Technical College
01.2010
Skills
- Client support
- Cash management
- Sales proficiency
- Analytical thinking
- Accurate data entry
- Client relations
- Skilled in software usage
- Effective relationship management
- Effective complaint resolution
- Effective telephone communication
Languages
English
Full Professional
Timeline
Customer Service Representative
Vegas.com
02.2019 - 03.2023
CASHIER
QUIZNOS
01.2009 - 2012
GED - undefined
Renton Technical College
Customer Service Representative
Resort Stay International
2023 - 2025
People Greeter
WESTGATE RESORT
2016 - 2019
CASHIER
HMS HOST
2012 - 2016
DIETARY AIDE
SODEXO
2006 - 2009
medical receptionist
Renton Technical College
HIPAA certificate
Renton technical college