Tiffany McCoy
Baton Rouge,LA
Summary
Goal-oriented Sales Manager with 20 plus years experience in the retail industry. Committed to motivating others and continuous training and development of the team to increase sales.
Overview
12
12
years of professional experience
Work History
Senior Member Advocate
Neighbors Federal Credit Union
05.2021 - Current
- Responsible for leading development initiatives and expanding membership base to achieve maximum profitability
- Identify and expand the members' products per household
- Act as the “Manager” in absence of the Branch Manager
- Consistently met and exceeded monthly performance goals, Top Performer for CD Q3 and Q4 2022; and Top Performer Overall Q1 2023
Store Manager
Destination Maternity
07.2019 - 03.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions maintaining visual standard expectations
- Decreased the double digit deficit in YTD sales performance thru Sales training and accountability
Luxury Business Manager
Dillard's / Estee Lauder
08.2017 - 07.2019
- Created, managed, and executed business plan for 3 brands and communicated company vision and objectives to motivate teams.
- Completed hiring process and training of new employees
- Trained and guided team members to maintain high productivity and performance metrics.
- Consistently exceeded event goals and achieved double digit increase over LY
Beauty Manager
Sephora Inside JCPenney
06.2015 - 08.2017
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Associate Manager
COACH INC
10.2011 - 05.2015
- Maintain operational excellence by utilizing monthly and quarterly audits to train employees.
- Set and maintained performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw training and onboarding process for all newly hired employees.
Skills
- Hiring and Training
- Product Knowledge
- Sales and Service
- Operations
- Visual Merchandising
- Team Building
Timeline
Senior Member Advocate
Neighbors Federal Credit Union
05.2021 - Current
Store Manager
Destination Maternity
07.2019 - 03.2020
Luxury Business Manager
Dillard's / Estee Lauder
08.2017 - 07.2019
Beauty Manager
Sephora Inside JCPenney
06.2015 - 08.2017
Associate Manager
COACH INC
10.2011 - 05.2015
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