Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany McCurry

Maple Heights

Summary

Dynamic and results-driven professional with extensive experience at Outback Steakhouse, excelling in operations management and financial administration. Proven track record in revenue growth and team leadership, implementing innovative strategies that enhanced efficiency and reduced turnover. Adept at fostering collaboration and mentoring staff to achieve organizational goals.

Overview

7
7
years of professional experience

Work History

Managing Partner

Outback Steakhouse
08.2024 - Current
  • Developed and executed operational procedures to enhance efficiency.
  • Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
  • Oversaw financial management of the restaurant including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability
  • Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
  • Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.
  • Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Doing weekly and monthly inventories

Kitchen Manager

Outback Steakhouse
04.2023 - 08.2024
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.

Bar Manager

Outback Steakhouse
09.2019 - 04.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Implemented drink prep procedures, significantly reducing wasted stock.

Key Holder

Outback Steakhouse
09.2018 - 09.2019
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.

Education

General

Batavia High
Batavia, NY
05.2002

Skills

  • Revenue growth
  • Strategic planning
  • Operations management
  • Financial administration
  • Cost reduction
  • KPI tracking
  • Ethical leadership
  • Forecasting
  • Organizational development
  • Partnership development
  • Recruiting
  • Food safety expertise
  • Interviewing expertise
  • Budgeting expert
  • Foodservice management professional
  • Basic food preparation master
  • Kitchen sanitation master
  • Kitchen safety
  • Public relations
  • Financial reporting
  • Payroll
  • Marketing
  • Cross-functional team leadership
  • Team leadership strength
  • Profit maximization
  • Innovation management
  • Intellectual property management
  • Goal setting
  • Staff management
  • Operations oversight
  • Policy development
  • Change management
  • Financial management
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Customer service management
  • Effective leader
  • Relationship building
  • Customer relations
  • Operational efficiency
  • Staff training/development
  • Team building
  • Task prioritization
  • Employee motivation
  • Self motivation
  • Interpersonal skills
  • Customer relationship management
  • Analytical thinking
  • Conflict resolution
  • Recruitment and hiring
  • Inventory tracking and management
  • Professionalism
  • Employee relations
  • Scheduling
  • Hiring and onboarding
  • Business leadership
  • Schedule management
  • Staff training

Timeline

Managing Partner

Outback Steakhouse
08.2024 - Current

Kitchen Manager

Outback Steakhouse
04.2023 - 08.2024

Bar Manager

Outback Steakhouse
09.2019 - 04.2023

Key Holder

Outback Steakhouse
09.2018 - 09.2019

General

Batavia High

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