Tiffany McGilbra
Lakeland,FL
Summary
Experienced professional with strong attention to detail and expertise in team leadership. Demonstrated success in creating effective strategies and managing operations to meet short-term and long-term goals. Exceptional problem-solving skills and communication abilities, skilled at inspiring and leading teams to success. Highly organized, proactive, and motivated individual with proficiency in management, organizational development, and operational excellence. Collaborative approach in working with students and stylists to foster confidence and professionalism.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Recruiting Leader
Smartstyle Hair Salon by Yarcuts LLC
Florida
10.2020 - Current
- Developed and maintain strong relationship with Cosmetology schools.
- Drive Culture of Fun, Family and Goals.
- Participated and engaged with focus schools to promote the company and recruit the best stylists.
- Collaborated with district and salon leaders to foster strong beauty school relationships.
- Develop and implement strategies to improve the retention of stylists
- Identify and attend industry events to network with school representatives and attract top talent in the company
- Assisted managers with employee recruitment and interviews.
Salon Leader
Smartstyle Hair Salon
Auburndale, Florida
09.2009 - Current
- Trained new hires on operational procedures and provided ongoing support when needed.
- Monitored inventory levels regularly to ensure adequate supplies are available for each shift.
- Demonstrated excellent leadership skills by coaching and mentoring staff to achieve desired results.
- Managed daily operations of the salon, including customer service, product ordering, and team scheduling.
- Provided guidance on proper customer service techniques to ensure clients have a positive experience at the salon.
- Resolved conflicts between staff members in a professional manner while upholding company policies.
- Recommended products and services to customers according to needs.
- Set sales goals for staff teams and evaluated employee performance.
- Hired and trained employees on company procedures and customer service.
- Resolved customer complaints regarding products and services and handled refund requests.
District Leader
Smartstyle Hair Salon by Yarcuts LLC
Lakeland, FL
05.2023 - 07.2024
- Conducted regular meetings with store managers to review performance metrics and address any issues or concerns related to operations within the district.
- Developed and implemented training programs for new hires to ensure they had the necessary skills to succeed in their roles.
- Managed inventory levels across multiple stores ensuring adequate stock was available at all times.
- Utilized problem-solving skills to quickly resolve conflicts between staff members as well as customers.
- Identified opportunities for process improvements through analysis of current processes then developed solutions that enhanced overall performance.
- Demonstrated and supported continuous improvement and growth mindset.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Promoting / Hiring Salon Leader
- Ensure Profitability by Increasing Sales and Managing Cost (SPH / Product Cost)
- Closeout and Cash Control
- Drive Company Initiatives
- Goal – Foster Consistent Company Culture while Achieving Profitable Growth
Stylist
Smartstyle Hair Salon by Regis
Port St. Lucie, FL
06.2007 - 09.2009
- Built strong relationships with customers by providing personalized advice based on their individual needs.
- Educated clients on hair care techniques and products.
- Maintained an organized work station with cleanliness and sanitation standards.
- Provided consultations to clients to determine their specific needs.
- Recommended additional services and products to guests.
- Developed expertise in cutting, coloring and styling hair for a variety of clients.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Education
Cosmetology
Travis Technical College
05.2007
Skills
- Resource Allocation
- Conflict Resolution
- Team Building
- Performance Management
- Problem Solving
- Marketing Strategy
- Goal Setting
- Collaborative leadership
Certification
Cosmetology License
References
References available upon request
Timeline
District Leader
Smartstyle Hair Salon by Yarcuts LLC
05.2023 - 07.2024
Regional Recruiting Leader
Smartstyle Hair Salon by Yarcuts LLC
10.2020 - Current
Salon Leader
Smartstyle Hair Salon
09.2009 - Current
Stylist
Smartstyle Hair Salon by Regis
06.2007 - 09.2009
Cosmetology
Travis Technical College