Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Tiffany McGilvary

Headland

Summary

Compassionate care professional skilled in providing daily living assistance as well as planning and executing engaging activities. Committed to providing a safe and comfortable environment for clients, while maintaining their independence and dignity. Proven ability to liaise with families and health care professionals to ensure optimal care for clients. Dedicated individual experienced in providing assistance to the elderly, disabled, and dementia patients. Skilled in developing personalized careplans, providing companionship, and providing a safe and comfortable living environment. Proven ability to manage household tasks such as meal preparation, housekeeping, and medication reminders. Dedicated and patient individual with deep love for working with people, bringing generous and empathic interactions to every task. Strong ability to persuade and collaborate effectively, cultivating supportive and positive environment. Practical experience in providing compassionate care highlights commitment to understanding and meeting individual needs. Known for being cooperative and maintaining high level of care, ensuring comfortable and respectful experience for everyone supported.

Experienced with overseeing cashier operations and ensuring high levels of customer satisfaction. Utilizes cash handling expertise and team management skills to streamline processes and enhance service quality. Track record of fostering collaborative work environment and maintaining accurate financial records.

Retail professional with proven track record in managing cashier operations and providing top-tier customer service. Known for fostering team collaboration and consistently achieving operational goals. Reliable and adaptable, skilled in cash handling, inventory management, and resolving customer issues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Head Cashier

Lowes Home improvement
  • Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers.
  • Utilized customer service and problem-solving skills to resolve customer complaints quickly and efficiently.
  • Demonstrated ability to manage a team of cashiers and oversee their daily tasks.
  • Provided excellent customer service by responding promptly to inquiries or requests from customers or staff members.
  • Assisted managers with store training to promote smooth operations.
  • Delivered quick, professional, and friendly check-out experience to customers.
  • Trained new staff members on cash register operations as well as store policies and procedures.
  • Handled large amounts of money and supported accuracy of financial transactions.
  • Balanced cash drawer and performed daily audit procedures.

CNA

Noland Health Services Inc.
07.2025 - Current
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs, documenting changes and reporting to nursing staff.
  • Maintained patient hygiene through bathing, grooming, and dressing assistance.
  • Collaborated with healthcare team to develop individualized care plans.
  • Educated patients and families on health management strategies and resources.
  • Implemented infection control protocols to maintain a clean environment.
  • Supported the emotional well-being of patients through compassionate communication.

Home Health Aide

Interim HealthCare
05.2025 - Current
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Administered medication and monitored health conditions as directed by healthcare professionals.
  • Documented patient progress and reported changes in behavior or condition to family members.
  • Implemented effective communication techniques to enhance client engagement and satisfaction.
  • Maintained cleanliness of living spaces to promote a healthy environment for clients.

Caregiver

Cornerstone Caregivers
01.2025 - Current
  • Provided compassionate care and assistance with daily living activities for clients.
  • Assisted clients with medication management and adherence to prescribed health regimens.
  • Developed personalized care plans in collaboration with families and healthcare professionals.
  • Monitored client wellbeing, reporting changes in health status to nursing staff promptly.
  • Facilitated communication between clients, families, and medical personnel to ensure comprehensive support.
  • Implemented effective time management techniques to optimize care delivery across multiple clients.
  • Enhanced client quality of life by organizing engaging social and recreational activities tailored to individual interests.

Caregiver

FirstLightHome Care
06.2024 - Current
  • Assist with ADL's IDL's offer companionship, friendship, emotional support and assist with light house duties; included but not limited to cooking, bathroom assistance, and bathing

Environmental Services Housekeeper

SouthEast Medical
01.2020 - 02.2021
  • Cleaned and sanitized restrooms, lobbies, hallways, breakrooms, and other public areas.
  • Sanitized and cleaned assigned areas using proper infection control procedures.
  • Demonstrated proper knowledge and utilization of cleaning supplies, chemicals, and equipment.
  • Developed strong customer service skills while working in a fast-paced environment.
  • Efficiently managed time to ensure completion of multiple tasks within established deadlines.
  • Experienced in the use of industrial strength cleaners, disinfectants, mops, brooms, vacuums and other janitorial equipment.
  • Followed proper procedures for disposing of trash according to local laws and regulations.
  • Supplied cleaning cart with adequate paper goods and cleaners.
  • Replenished paper products, hand soaps, and body washes in restrooms.
  • Displayed excellent organizational skills while maintaining neatness in work area.
  • Followed safety protocols for handling hazardous materials such as biohazardous waste.
  • Demonstrated ability to quickly learn and master new cleaning techniques, products and processes.

Education

business adminstration: Health Care Management

Devry University
colorado spring, CO

business adminstration: word/ business english, typing

PPCC
Fort Carson, CO
10.2005

Skills

  • Respectful and compassionate
  • Daily living assistance
  • Dependable and responsible
  • First aid and safety
  • Verbal and written communication skills
  • Customer service
  • Positive attitude
  • Time management strength
  • Store opening/closing procedures
  • Strong work ethic
  • Reliability and punctuality
  • Team leadership qualities

Accomplishments

  • Trained 30 new hires on sales and service techniques.
  • Oversaw 15-40 junior employees.
  • Resolved product issue through consumer testing.

Certification

  • Certified Nursing Assistant, Noland Health Care -

Languages

English
Full Professional

Timeline

CNA

Noland Health Services Inc.
07.2025 - Current

Home Health Aide

Interim HealthCare
05.2025 - Current

Caregiver

Cornerstone Caregivers
01.2025 - Current

Caregiver

FirstLightHome Care
06.2024 - Current

Environmental Services Housekeeper

SouthEast Medical
01.2020 - 02.2021

Head Cashier

Lowes Home improvement

business adminstration: word/ business english, typing

PPCC

business adminstration: Health Care Management

Devry University