Tiffany McGuire
Barboursville
Summary
Dynamic healthcare professional with a strong work ethic and proven ability to enhance patient access at Valley Health Systems. Skilled in problem-solving and fostering teamwork, I excel in optimizing work flows and training staff.
Overview
4
4
years of professional experience
Work History
Float Personnel
Valley Health Systems
10.2024 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Actively seek opportunities to train and develop others, and see it as a valuable way to support the organizations overall success.
Dental Team Lead
Valley Health Systems
03.2023 - 10.2024
- Coordinated scheduling for patients, optimizing appointment availability and reducing wait times.
- Trained new staff on office policies, procedures.
- Developed training materials for ongoing staff education, promoting skill enhancement.
- Created a welcoming atmosphere within the practice by addressing concerns promptly and professionally while demonstrating empathy towards each patient''s unique needs.
- Collaborated closely with insurance providers to secure optimal coverage options for patients'' treatments.
Patient Access Representative
Valley Health Systems
03.2022 - 03.2023
- Assisted patients with registration and appointment scheduling to enhance access to healthcare service.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Adapted quickly to changing procedures and protocols during peak service periods to maintain workflow continuity. (epic)
- Acted on opportunities to train and develop team members, promoting knowledge.
Education
Associate of Arts - Business Management
Ashland Community & Technical College
Ashland, KY05-2016
Skills
- Strong verbal communication
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
Float Personnel
Valley Health Systems
10.2024 - Current
Dental Team Lead
Valley Health Systems
03.2023 - 10.2024
Patient Access Representative
Valley Health Systems
03.2022 - 03.2023
Associate of Arts - Business Management
Ashland Community & Technical College
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