Summary
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Tiffany Mcklevis

Tulsa,OK

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

I am highly motivated to move up in this company and I am open and willing to learn all I can. It is a goal of mine to be in management here at SJS Hospitality/ Marriott.

I can adapt to any situation and maintain a positive attitude.

I am a thorough and honest person, If I do not know something I will be honest and open to learning.

Work History

Front Desk Receptionist

Fairfield Inn By Marriott Tulsa
Tulsa, OK
05/03/20 - Current
  • Greeted customers warmly and made them feel welcome.
  • Responded to customer inquiries via phone, email, and in person.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled sensitive information in a confidential manner.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Front Desk Receptionist

Fairfield Inn & Suites by Marriott
Duncan, OK
12/10/21 - 01/25/23
  • Greeted customers with a warm welcome.
  • Assisted customers with any questions or concerns.
  • Answered phone calls in a professional manner and assisted customers with any questions or concerns.
  • Handled situations when a customer is unhappy with their experience.
  • Worked as a team player and worked shifts last minute if an employee could not show up for their shift.
  • Worked in high-volume shifts and managed the hotel on my own.
  • Handled cash when a customer would purchase from the market or place a cash deposit for their stay.
  • Booked multi-room blocks for weddings and reunions.
  • Write up agreements and send the agreements via email to the customers.
  • Helped in all and any ways I could for our team.

Education

High School Diploma -

Department Of Education
Fort Myers, FL
08-2010

Skills

  • Guest Relations
  • Call Routing
  • File Management
  • Customer Service
  • Office Organization
  • Cash Handling
  • Skilled in Fosse
  • Work Prioritization
  • Customer assistance and interaction
  • Telephone Etiquette
  • Team Collaboration
  • Email and telephone decorum
  • Time Management
  • Verbal and written communication
  • Issue handling
  • Complex Problem-Solving
  • Problem-solving skills
  • Hospitality services
  • Listening Skills
  • Team player
  • Active learner

Affiliations

  • Some activities I enjoy on a day to day is being a mother to my children. I have a 5 and a 6 year old and they are learning new things on a day to day, minute by minute basis and they both keep me active and current in learning and teaching.
  • Music has always been a big influence in my life, I am a singer and singing and listening to music has always helped me endure life better.
  • Working in customer service has always been a passion of mine, Wether it is serving or working in hospitality. I have always enjoyed assisting and serving others and helping in any way I can to ensure they have a good experience.

Accomplishments

  • I have been recognized and rewarded for my customer service skills.

Timeline

Front Desk Receptionist

Fairfield Inn By Marriott Tulsa
05/03/20 - Current

Front Desk Receptionist

Fairfield Inn & Suites by Marriott
12/10/21 - 01/25/23

High School Diploma -

Department Of Education

Similar Profiles

CREATE PROFILE
Tiffany Mcklevis