Summary
Overview
Work History
Education
Skills
Accomplishments
Auxillary Dental Award from The Twin Cities
Timeline
Generic

Tiffany McKoon

Summary

Versatile and driven professional with a rich background in insurance and dental health, including a pivotal role as a Broker of Insurance at Self Employed Services. Excelled in client retention and relationship building, leveraging skills as a licensed insurance agent and a proactive team player. Achieved notable referral business growth, underscoring a commitment to exceptional customer service and strategic marketing.

Overview

30
30
years of professional experience

Work History

Broker of Insurance

Self Employed Services
01.2020 - Current
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
  • Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.

Dental Director

Non-Profit Organizations Twin Cities
12.2005 - 08.2015
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Managed the recruitment and hiring process of qualified dental professionals, building a strong team of dedicated employees.
  • Led efforts to modernize dental equipment, enhancing treatment capabilities and overall patient experience.
  • Established partnerships with local schools for educational programs on oral health care habits.
  • Mentored junior dentists and dental hygienists, fostering professional growth and development.

Dental Assistant/Dental Hygienist

Dr. Terrance Riley
12.1997 - 08.2005
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Lead Dental Assistant/ Hygienist
  • Designed patient treatment plans
  • Filed Insurance claims, worked with Insurance companies to assure dental procedures were done properly.

Dental Assistant/Dental Hygienist

Cherry Hills Dental
08.1995 - 12.1997
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Performed dental work, and provided oral health care on children and adult patients.

Education

Dental Assisting/Hygiene

SouthBend Dental Center
South Bend, IN

Business Degree -

Indiana University, Kokomo
Kokomo, IN

Skills

  • Proactive team player
  • Claims handling
  • Driven
  • Talented salesperson
  • Marketing strategies
  • Customer advocate
  • Client retention
  • Licensed insurance agent- Life, Health, Medicare
  • Relationship building

Accomplishments

    Worked with the state of Minnesota to fight for children's oral health in low income, poverty stricken areas of Minnesota.

    Worked as a missionary across the United States, and globally to help people with oral health care.

Auxillary Dental Award from The Twin Cities

Worked with the state of Minnesota's congress to make sure that every child in poverty stricken areas of the Twin Cities could receive free oral healthcare.  Worked with schools, and daycare's to provide oral education to the children. 

Timeline

Broker of Insurance

Self Employed Services
01.2020 - Current

Dental Director

Non-Profit Organizations Twin Cities
12.2005 - 08.2015

Dental Assistant/Dental Hygienist

Dr. Terrance Riley
12.1997 - 08.2005

Dental Assistant/Dental Hygienist

Cherry Hills Dental
08.1995 - 12.1997

Dental Assisting/Hygiene

SouthBend Dental Center

Business Degree -

Indiana University, Kokomo
Tiffany McKoon