Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany McNaulty

Shelburne,VT

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

3
3
years of professional experience

Work History

Cleaning

Ag Clean
Barre, VT
03.2022 - Current
  • Maintained accurate records of all cleaning activities.
  • Cleaning windows, walls, furniture and fixtures.
  • Disinfected surfaces regularly with appropriate cleaning solutions.
  • Maintain records of cleaning activities as required.
  • Managed inventory, cleaning procedures, and store organization.
  • Disinfected bathrooms using appropriate cleaning materials.
  • Stocked paper products and cleaning supplies.

Shift Leader

Hannaford
South Burlington, VT
11.2021 - Current
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Supervised team of 5-8 during daily shifts, ensuring efficient operation and customer satisfaction.
  • Maintained positive working relationship with fellow staff and management.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Balanced registers at the end of each day's business activity.
  • Conducted regular audits of cash drawers to ensure compliance with procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

MBA - Business

Champlain College
Burlington VT
08-2023

Skills

  • Cleaning expertise
  • Coaching and mentoring
  • Performance improvement
  • Strategic thinking
  • Workflow management
  • Customer service
  • Staff discipline
  • Goal oriented
  • Team building
  • Attention to detail

Timeline

Cleaning

Ag Clean
03.2022 - Current

Shift Leader

Hannaford
11.2021 - Current

MBA - Business

Champlain College

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Tiffany McNaulty