Tiffany McNeil
Memphis,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Solutions and Delivery Management
Agilent Technolgies
05.2022 - Current
- Enhanced system performance by implementing IT solutions and optimizing processes.
- Streamlined IT operations for increased efficiency and productivity by managing a team of technical professionals.
- Reduced downtime by proactively identifying and resolving potential issues with IT systems and infrastructure.
- Boosted customer satisfaction with timely resolution of technical issues through effective communication and collaboration.
- Collaborated with cross-functional teams to develop and implement innovative IT strategies, improving overall business performance.
- Managed complex IT projects from inception to completion, ensuring on-time delivery within budget constraints.
- Achieved cost savings by negotiating vendor contracts, maximizing return on investment for hardware and software purchases.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Technical Client Support Analyst
Express Scripts
03.2021 - 04.2022
- Enhanced client satisfaction by resolving technical issues promptly and efficiently.
- Decreased response time for support inquiries through effective communication and prioritization of tasks.
- Streamlined client onboarding process, providing thorough training and documentation for endusers.
- Collaborated with cross-functional teams to identify and resolve complex technical problems.
- Identified trends in support requests, proactively addressing recurring issues through targeted solutions.
- Provided remote assistance to clients using various troubleshooting tools and techniques, minimizing downtime for users.
- Used ticketing systems to manage and process support actions and requests.
Client Support Team Lead
Air Force
10.2017 - 09.2020
- Reported incidents and executed corrective procedures
- Troubleshot and repaired desktop and mobile systems remotely and in-person with xx customers
- Set up new computer systems and devices, including installing hardware and software and patching programs
- Oversaw installation of software programs and hardware systems to meet Department of Defense requirements.
Client Service Representative
Air Force
07.2013 - 10.2017
- Delivered superior client services, fostering strong rapport, retention and satisfaction
- Maintained accurate record-keeping with proactive attention to client information updates
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Bachelor of Science - Business Management Concentration in Internet And Information Studies
Bowling Green State University
Bowling Green, OH08.2023
Associate of Science - Military Information Systems Technology
Community College of The Air Force
Montgomery, AL07.2008
Skills
- Local Tier-1 Enterprise Service Desk
- PC repair abilities
- Frequently used Remote Desktop software for end user support
- Knowledgeable with BMC Remedy Software and escalate trouble tickets to tier-2 support
Certification
- CompTIA Security+
- Microsoft Certified Professional
- Microsoft Certified Solutions Associate Win 10
Timeline
IT Solutions and Delivery Management
Agilent Technolgies
05.2022 - Current
Technical Client Support Analyst
Express Scripts
03.2021 - 04.2022
Client Support Team Lead
Air Force
10.2017 - 09.2020
Client Service Representative
Air Force
07.2013 - 10.2017
Bachelor of Science - Business Management Concentration in Internet And Information Studies
Bowling Green State University
Associate of Science - Military Information Systems Technology
Community College of The Air Force
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