Tiffany McNeill
Mission Viejo,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Key Holder
Party City
Mission Viejo, CA
07.2021 - Current
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Replenished merchandise displays throughout the store as needed.
- Assisted in general housekeeping to maintain store image.
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
Owner
It's not your mother's Halloween Store
Mission Viejo, CA
01.2007 - Current
- Created detailed product listings with photographs, descriptions, and prices.
- Responded to customer complaints and disputes in a timely manner.
- Monitored inventory levels and updated stock availability on eBay.
- Sourced products from vendors at competitive prices for resale on eBay.
- Performed quality checks on all incoming shipments before listing them on eBay.
- Created discounts and promotions aimed at increasing sales volume.
Manager
Halloween City
Mission Viejo, CA
07.2022 - 11.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits.
Manager
Spirit Halloween LLC
Mission Viejo, CA
08.2017 - 11.2019
- Worked three seasons 2017, 2018 and 2019 August-November.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits.
- Trained and mentored associates to teach daily tasks and procedures.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
Personal Service Manager
Aliso Creek Physical Therapy
Aliso Viejo, CA
06.2012 - 06.2016
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
Office Manager
Pollock Physical Therapy & Sports Clinic
Upland, CA
09.1994 - 01.2012
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
Education
Bachelor of Arts - Interior Design
Interior Designers Institute
Newport Beach, CA06-1997
Art
Chaffey College
ViejoViejoViejoViejoViejoRancho Cucamonga, CA06-1995
Skills
- Staff Oversight
- Customer Service Management
- Personnel Scheduling
- Training and mentoring
- Bank Deposits
- Multitasking and Organization
- Dependable and Responsible
Timeline
Manager
Halloween City
07.2022 - 11.2022
Key Holder
Party City
07.2021 - Current
Manager
Spirit Halloween LLC
08.2017 - 11.2019
Personal Service Manager
Aliso Creek Physical Therapy
06.2012 - 06.2016
Owner
It's not your mother's Halloween Store
01.2007 - Current
Office Manager
Pollock Physical Therapy & Sports Clinic
09.1994 - 01.2012
Bachelor of Arts - Interior Design
Interior Designers Institute
Art
Chaffey College
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