TIFFANY MCPHERSON
UKIAH,CA
Summary
Attentive Police Dispatcher bringing 4 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
8
8
years of professional experience
Work History
911 Emergency Dispatcher
City Of Ukiah Police Department
Ukiah, CA
05.2020 - Current
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
- Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
Preschool Teacher Leader
Potter Valley Youth Community Center
Potter Valley, CA
07.2019 - 05.2020
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Developed strong relationships with parents through open communication, resulting in increased parent involvement and support.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and needs, leading to improved student outcomes.
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
- Led extracurricular activities such as after-school clubs or field trips, enhancing the educational experience for students beyond the classroom setting.
Medical Assistant
Norcal Dermatology
Ukiah, CA
02.2016 - 07.2019
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
High School Diploma -
Willits High School
Willits, CA06.2006
Skills
- Information Gathering
- Prioritization
- Situational Awareness
- Assertiveness
- Patience and Tolerance
- Typing Speed
- Memory retention
- Active Listening
- Problem-Solving
- Crisis Management
- Call Management
- Works Well Under Pressure
- Computer Skills
- Critical Thinking
- Data entry proficiency
- Information documentation
Timeline
911 Emergency Dispatcher
City Of Ukiah Police Department
05.2020 - Current
Preschool Teacher Leader
Potter Valley Youth Community Center
07.2019 - 05.2020
Medical Assistant
Norcal Dermatology
02.2016 - 07.2019
High School Diploma -
Willits High School