TIFFANY MCPHERSON
UKIAH,CA
Summary
Attentive Police Dispatcher bringing 4 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
8
8
years of professional experience
Work History
911 Emergency Dispatcher
City Of Ukiah Police Department
05.2020 - Current
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
- Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
Preschool Teacher Leader
Potter Valley Youth Community Center
07.2019 - 05.2020
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Developed strong relationships with parents through open communication, resulting in increased parent involvement and support.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and needs, leading to improved student outcomes.
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
- Led extracurricular activities such as after-school clubs or field trips, enhancing the educational experience for students beyond the classroom setting.
Medical Assistant
Norcal Dermatology
02.2016 - 07.2019
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
High School Diploma -
Willits High School
Willits, CA06.2006
Skills
- Information Gathering
- Prioritization
- Situational Awareness
- Assertiveness
- Patience and Tolerance
- Typing Speed
- Memory retention
- Active Listening
- Problem-Solving
- Crisis Management
- Call Management
- Works Well Under Pressure
- Computer Skills
- Critical Thinking
- Data entry proficiency
- Information documentation
Certification
Timeline
911 Emergency Dispatcher
City Of Ukiah Police Department
05.2020 - Current
Preschool Teacher Leader
Potter Valley Youth Community Center
07.2019 - 05.2020
Medical Assistant
Norcal Dermatology
02.2016 - 07.2019
High School Diploma -
Willits High School
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