Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIFFANY M. DAVIS

Lancaster,CA

Summary

Dedicated Eligibility Specialist with 17 years of experience working alongside clients in government program enrollment process. Provides excellent service based on extensive knowledge of government aid and policies. Determined and innovative partner to those needing assistance. Skilled team player with strong background in social services environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

Energetic and dependable professional with focus on safety and customer service. Adept at learning and applying road safety regulations and vehicle operations, including route planning and time management. Dedicated to ensuring smooth and pleasant travel experience for passengers.

Overview

28
28
years of professional experience

Work History

Bus Operator

LA Metro
04.2023 - Current
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Accepted and processed fares.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
  • Maintained full understanding of local roads and traffic patterns.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
  • Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Inspected bus for any mechanical issues before departure.

Lead Youth Mentor

Never Give Up Youth Healing Center
06.2022 - 05.2023
  • Leveraged strong relationships developed with local businesses to enhance fundraising efforts and secure sponsorships for program events.
  • Managed event planning logistics for special events involving both youth participants and their families, strengthening relationships between the two groups.
  • Strengthened participant confidence by promoting self-reflection exercises during group discussions sessions about decision-making processes.
  • Assisted in recruiting new mentors to expand the program''s reach within the community at large.
  • Established a safe and supportive environment for youths, fostering open communication and trust.
  • Served as an advocate for program participants by attending school meetings or court hearings when necessary.
  • Mentored high-risk adolescents by providing guidance on career paths based on their interests and strengths while also connecting them with relevant resources or training opportunities within the community.

Case Specialist

Child Care Resource Center
11.2021 - 03.2022
  • Communicated with clients to gather necessary information for case assessments.
  • Collaborated with team members to develop solutions for client needs.
  • Assisted clients in understanding case processes and available resources.
  • Supported case management activities by scheduling appointments and follow-ups.
  • Organized and maintained case files to ensure easy access to information.
  • Researched community resources to provide clients with relevant referrals.
  • Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in case management.

Eligibility Worker II

L.A. County D.P.S.S.
03.2018 - 08.2021
  • Initiated procedures to grant, modify, deny, or terminate assistance and referred applicants to other agencies for assistance
  • Explained and interpreted information such as application details, eligibility requirements, applicants' legal rights, and payment methods
  • Performed intake and assessment for new applicants for financial and health care programs to determine eligibility for services
  • Monitored benefits payments throughout duration of the case
  • Developed and maintained knowledge of public assistance programs to serve as resource and train other staff members
  • Interviewed benefits recipients at specified intervals to certify eligibility for continuing benefits
  • Coordinated changes such as new assistance, modifications and terminations, organizing the paperwork and updating the system
  • Compiled and evaluated the personal and financial histories of applicants to verify the completeness and accuracy of the information provided
  • Assisted applicants with completing forms for program assistance
  • Informed individuals about the eligibility requirements, applications processes and payment procedures for the benefits program
  • Referred denied applicants to other agencies offering assistance more relevant to their situations and eligibility
  • Regularly interview the recipients of benefits such as CalFresh and Medical to re-certify their eligibility
  • Compiled, recorded, and evaluated personal and financial data to verify completeness and accuracy and to determine eligibility status
  • Referred applicants to job openings and interviews with other staff in accordance with administrative guidelines or office procedures
  • Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
  • Interviewed applicants and explained scope of different available benefits.
  • Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
  • Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.

Eligibility Worker

LA County DPSS
03.2017 - 03.2018
  • Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
  • Interviewed applicants and explained scope of different available benefits.
  • Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
  • Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
  • Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
  • Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.

Intermediate Clerk

L.A. County D.P.S.S.
11.2006 - 03.2017
  • Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines
  • Greeted visitors and escorted them to their destinations
  • Created professional letters, spreadsheets and emails to support day-to-day business needs
  • Answered telephone calls, took messages, and distributed messages to appropriate personnel
  • Managed the master calendar and individual team schedules, smoothly balancing customer and workload demands
  • Proofread documents and organized records, reports, and documents
  • Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers
  • Answered calls on multi-line telephone system to direct callers, provide information and make appointments
  • Organized, ordered and restocked office supplies to keep staff efficient and productive
  • Collated and prepared proposals and documents required for government processing
  • Kept office documents well-organized and quickly retrieved files for team members
  • Streamlined office operations by effectively managing incoming and outgoing correspondence.
  • Leveraged strong interpersonal skills to build lasting relationships with clients and vendors alike, promoting mutual satisfaction throughout business interactions.
  • Optimized workflow processes by regularly updating procedural documentation based on evolving best practices in the field.
  • Improved overall team productivity, assisting colleagues in completing tasks as needed.

Temp Clerk

PDQ Staffing
08.2002 - 06.2006
  • Performed all office clerical activities, providing support to upper-level management, tracking document, and filing customers documents
  • Answered phones, faxes, and emails while upholding all patient confidentiality protocols and standards
  • Received, screened, managed, and directed all incoming telephone calls
  • Proofread documents and organized records, reports, and documents
  • Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines
  • Kept office documents well-organized and quickly retrieved files for team members
  • Answered telephone calls, took messages, and distributed messages to appropriate personnel
  • Answered calls on multi-line telephone system to direct callers, provide information and make appointments
  • Greeted visitors and escorted them to their destinations
  • Organized, ordered and restocked office supplies to keep staff efficient and productive
  • Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers

Temp Worker

PDQ
08.2002 - 04.2006
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
  • Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
  • Prepared boxes for shipments based on standard sizes.

Preschool Teacher

Little Angels Preschool
02.2002 - 08.2002
  • Observed and redirected behavior using positive reinforcement techniques
  • Planned, organized, and implemented programs for preschoolers
  • Developed and implemented daily lesson plans to meet needs of children
  • Evaluated student achievement and growth using kindergarten assessments
  • Ensured availability of classroom supplies, reordering as needed
  • Provided learning readiness experiences in all subjects
  • Attended staff meetings
  • Conducted parent-teacher conferences on children's school adjustment, academic progress, and classroom behavior
  • Established and maintained standards of student behavior
  • Supervised children in all activities
  • Maintained records of student progress
  • Changed children's clothes and tended to injuries, illnesses, and toileting needs
  • Promoted good nutrition for every student by preparing and serving healthy meals and snacks
  • Incorporated wide range of activities and field trip opportunities to broaden horizons of each child
  • Offered variety of materials and resources for children to explore imaginative and academic ideas
  • Worked closely with struggling students to improve learning, eating habits and personal hygiene
  • Supported students emotionally, socially and academically with one-on-one care
  • Maintained positive and encouraging learning environment with use of positive reinforcement strategies
  • Educated young children about basic color recognition, foundational reading skills, and numbers
  • Adapted teaching methods to connect with individual students, answer questions and provide personalized support

Preschool Teacher

Little Angels School
01.2001 - 07.2002
  • Implemented behavior management strategies to cultivate respect and cooperation among students.
  • Enhanced language skills with storytelling sessions and vocabulary-building games.
  • Encouraged creativity with art projects and music activities that stimulate imagination and self-expression.
  • Created a positive classroom atmosphere with routines and structure that promote security and confidence.
  • Organized hands-on learning experiences to encourage curiosity and exploration in young children.
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.

Hairstylist Booth Renter

Bad Girlz Hair Salon
03.2001 - 02.2002
  • Connected closely with customers to deliver positive hairstyling and cutting experiences and build strong loyalty for repeat business
  • Sanitized instruments, equipment, and stations between customers for optimal protection
  • Advised customers about current styling trends and optimal designs to flatter different faces
  • Used chemicals to straighten or curl hair for customers
  • Taught customers about proper haircare and styling techniques to improve overall satisfaction
  • Applied bleaching and coloring agents to achieve customers' desired hair colors
  • Coordinated busy schedule of as many as 40 customer appointments per week with high satisfaction rates
  • Delighted customers with personalized support and careful attention to each person's unique preferences and features
  • Maintained robust schedule of client appointments and continuously high referral rates
  • Kept work stations clean and sanitized tools such as scissors and combs
  • Followed trends in hairstyles, fashion and makeup to better serve the needs of customers of all ages
  • Updated and maintained customer information records such as beauty services provided
  • Kept the work station clean, neat and presentable with regularly sanitized tools
  • Bleached, dyed, or tinted hair, using applicator or brush
  • Scheduled client appointments

Childcare Provider

CCRC
11.1999 - 03.2001
  • Maintained safe, nurturing environment for children and followed prescribed procedures for optimal care
  • Observed signs of behavioral or emotional issues, alerting senior staff and parents of concerns
  • Maintained clean classroom, eating, and activity areas
  • Provided enjoyable activities for children under supervision
  • Helped children practice good hygiene and provided potty training and diapering
  • Assisted children in overcoming inappropriate behavior, providing positive guidance and reinforcement
  • Communicate with parents regarding observations and concerns or to provide positive feedback
  • Built positive relationships with parents by listening to concerns and requests
  • Oriented children on importance of daily exercise and eating healthy meals
  • Assisted older children in elementary-school homework, including reading, writing, and mathematics
  • Cooked meals and prepared and snacks
  • Maintained the safety and security of every child under care by closely monitoring movements and behaviors
  • Prepared healthy meals and snacks, following preferred diets approved by parents
  • Created activities to engage and interest children of various ages
  • Helped school-age children with homework and prepared activities during summer hours
  • Accompanied children on outings to entertainment venues and educational opportunities
  • Managed child check-ins and check-outs
  • Cleaned and sterilized toys, equipment and play areas every day to protect the children from infection risks
  • Assisted children in maintaining proper hygiene
  • Helped preschool-aged students to get ready for kindergarten through storytelling and games
  • Engaged children with fun crafts such as painting and drawing to expand creative abilities
  • Documented the daily activities, attendance and other information for every child to update facility records and parent review

Child Care Provider

CCRS/Self Employed
01.2000 - 01.2001
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Youth Drill Team Teacher

Noble Elementary School
06.1998 - 08.1998
  • Promoted critical thinking skills by incorporating problem-solving activities into lessons.
  • Led after-school tutoring sessions, resulting in improved academic performance for struggling students.
  • Implemented formative assessments to monitor student progress and adjust instruction accordingly.
  • Developed curriculum materials to align with state standards and district goals.
  • Established positive relationships with students, parents, colleagues, and administrators to foster a supportive educational community.
  • Increased parent involvement through regular communication and open house events.
  • Organized field trips and guest speakers, connecting classroom learning to real-world experiences.

After-school Drill team Teacher

Noble Elementary
06.1997 - 08.1997
  • Built relationships with students and parents to improve learning
  • Organized materials and classroom spaces to boost teaching efficiency and success
  • Taught students how to perform for competitions
  • Taught dance routines to students for performances
  • Taught students drills
  • Place orders for all necessary items such as uniforms, and all accessories
  • Watch closely for the safety of the students while in my care
  • Helped students gain confidence to perform all task

Education

High School Diploma -

James Monroe High School
North Hills, California
06-1999

Skills

  • Public assistance programs
  • Record keeping
  • Data entry
  • Documentation and reporting
  • Eligibility procedures
  • Interviewing
  • Appointment scheduling
  • Customer Service
  • Active Listening
  • Recipient interviewing
  • Eligibility determination
  • Referral coordination
  • Assistance authorization
  • History verification
  • Multitasking
  • Coordination
  • Collaboration
  • Customer relations
  • Task prioritization
  • Office management software
  • Update records
  • Serve customer needs
  • Scanning and copying
  • Networking
  • Verbal communication
  • Styling advice
  • Customer education
  • Schedule management
  • Workstation cleaning
  • Instrument sanitizing
  • Build customer relationships
  • Fast learner
  • Problem solving
  • Leadership
  • Team Player
  • Adaptability
  • Positive reinforcement
  • Creativity and innovation
  • Problem-solving abilities
  • Multitasking Abilities
  • Time management
  • Problem-solving
  • Crisis management
  • Clean driving record
  • Vehicle inspection
  • Safe driving practices
  • Effective communication skills
  • Traffic laws compliance

Timeline

Bus Operator

LA Metro
04.2023 - Current

Lead Youth Mentor

Never Give Up Youth Healing Center
06.2022 - 05.2023

Case Specialist

Child Care Resource Center
11.2021 - 03.2022

Eligibility Worker II

L.A. County D.P.S.S.
03.2018 - 08.2021

Eligibility Worker

LA County DPSS
03.2017 - 03.2018

Intermediate Clerk

L.A. County D.P.S.S.
11.2006 - 03.2017

Temp Worker

PDQ
08.2002 - 04.2006

Temp Clerk

PDQ Staffing
08.2002 - 06.2006

Preschool Teacher

Little Angels Preschool
02.2002 - 08.2002

Hairstylist Booth Renter

Bad Girlz Hair Salon
03.2001 - 02.2002

Preschool Teacher

Little Angels School
01.2001 - 07.2002

Child Care Provider

CCRS/Self Employed
01.2000 - 01.2001

Childcare Provider

CCRC
11.1999 - 03.2001

Youth Drill Team Teacher

Noble Elementary School
06.1998 - 08.1998

After-school Drill team Teacher

Noble Elementary
06.1997 - 08.1997

High School Diploma -

James Monroe High School
TIFFANY M. DAVIS