TIFFANY MELENDEZ
Brewster,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Director of Operations, Psychotherapy
LINCOLN SQUARE PSYCHOTHERAPY, PLLC
11.2021 - 04.2024
- Led the daily operations of a startup therapy practice, overseeing a team of 22 psychotherapists and providing hands-on support to the CEO and Clinical Director
- Introduced innovative scheduling procedures that improved session capacity by 40%
- Directed payer operations, driving successful contract negotiations, enhancing claim processing efficiency, and implementing a reimbursement management system that reduced outstanding balances by 90% and increased revenue by $1.2M annually
- Spearheaded a comprehensive audit of credentialing procedures, identifying and rectifying inefficiencies in the process; revamped provider onboarding experience, resulting in a 50% increase in reimbursement rates
- Engineered and maintained credentialing alliances with external entities, guaranteeing oversight and commitment to contractual obligations.
Office Manager, Department of Orthopedic Surgery
WHITE PLAINS HOSPITAL
09.2019 - 04.2020
- Orchestrated daily operations for the leading orthopedic practice, overseeing 18 administrative and clinical staff; collaborated with 3 full-time physicians
- Improved patient care and streamline processes, resulting in a 79% increase in Press Ganey patient satisfaction scores
- Managed the daily operations of 150 patients, managing appointments, treatments, and surgical procedures to ensure high-quality and timely healthcare services; restructured process improvements that minimized administrative errors by 30%
- Led the execution of surgical case preparation from insurance approvals to medical clearances and hospital reservation data recording; the consequent decreased in pre-operative errors
- Formulated and executed strategic short- and long-term work plans for clerical functions, resulting in a boost in operational effectiveness and a reduction in turnaround time.
Practice Manager, Department of Medicine
MOUNT SINAI HEALTH SYSTEM
02.2018 - 09.2019
- Facilitated the operational aspects of 5 ambulatory practices in the Department of Medicine, leading a team of 22 administrative staff and providing support to 17 full-time attending physicians
- Engineered and executed a comprehensive approach to managing patient complaints and grievances, resulting in a 50% decrease in unresolved issues and a 20% improvement in patient retention
- Orchestrated the optimization of patient appointments, implementing a scheduling system that led to an increase in physician productivity and a reduction in patient wait times
- Conducted re-training sessions for 50+ administrative and clinical staff members on new protocols, resulting in a decrease in errors and an increase in adherence to procedures
- Collaborated with clinical leadership and Administrator to analyze operational procedures at medical practice, implementing new patient scheduling system that streamlined wait times and increased patient satisfaction scores.
Administrative Supervisor V, Cardiovascular Institute
MOUNT SINAI HEALTH SYSTEM
10.2016 - 02.2018
- Implemented data-driven process improvements in the Cardiovascular Institute's ambulatory practice, streamlining operations across four testing areas; led and mentored a team of 22 administrative staff
- Supervised the intricate day-to-day operations for 550 patients, including appointment scheduling, treatment coordination, and patient support, to deliver exceptional care and uphold operational excellence
- Created and refined comprehensive administrative policies and procedures that resulted in an increase in compliance accuracy and a reduction in onboarding time for new employees
- Analyzed quarterly department performance metrics, pinpointing inefficiencies in customer service processes; developed new protocols that reduced response time by 40%, resulting in an increase in customer satisfaction ratings
- Conducted a thorough review of unit fiscal and staffing needs for budget preparation; proposed restructuring resource allocation, resulting in a 12% improvement in financial performance metrics.
Education
Bachelor of Science, Public Health -
MONROE COLLEGE
Bronx, NY12.2015
Skills
- Operations Oversight
- Staff Management
- Process Improvement
- Staff training/development
- Performance Analysis
- KPI Tracking
- Hiring and Onboarding
- Performance Improvements
Timeline
Director of Operations, Psychotherapy
LINCOLN SQUARE PSYCHOTHERAPY, PLLC
11.2021 - 04.2024
Office Manager, Department of Orthopedic Surgery
WHITE PLAINS HOSPITAL
09.2019 - 04.2020
Practice Manager, Department of Medicine
MOUNT SINAI HEALTH SYSTEM
02.2018 - 09.2019
Administrative Supervisor V, Cardiovascular Institute
MOUNT SINAI HEALTH SYSTEM
10.2016 - 02.2018
Bachelor of Science, Public Health -
MONROE COLLEGE
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