Tiffany Meller
Mortgage Process Expert & Consultant
Auburn Hills,MI
Summary
Passionate team player with over 30 years of success growing America's largest mortgage lender by collaborating with stakeholders, business areas, and project teams to execute disruptive change that increased production, efficiency, quality, and customer satisfaction.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
Work History
Director of Operations & Executive Loan Processor
LitFinancial Corporation
03.2024 - 10.2025
- Served as mortgage process expert/consultant to founders of new broker with only sales experience.
- Performed all functions from underwriting submission to investor purchase at onset.
- Defined, implemented, and enhanced operations processes, including all communication templates.
- Managed up to 40 loan pipeline from underwriting submission to clear to close, using LendingPad and 5+ investor platforms, with a 12.5 day turn time average and the most 5-star client reviews.
- Solved all loan challenges independently and provided constant feedback on opportunities to improve.
- Interviewed, trained, and mentored team members.
Real Estate Agent
Jacobs Group Good Company Realty
06.2023 - 10.2023
- Helped clients achieve home ownership dreams by offering solutions, guiding through process, and delivering an amazing experience.
- Stayed up-to-date on market and evolved negotiating, pricing, and communication skills.
Director of Operations
Rock Health Collective
07.2019 - 06.2022
- Oversaw vendor operation of new employee-sponsored healthcare clinic and pharmacy in accordance with business objectives.
- Developed and revised processes to increase access to quality health care, improve health outcomes, and decrease care spend.
- Managed $10MM annual budget and strategized to continuously optimize vendor value return.
Litigation Project Manager and Strategist
Quicken Loans
04.2016 - 06.2019
- Understood U.S. DOJ vs. QL litigation matters to connect attorneys with right employees and info.
- Worked with attorneys to prepare 50+ employees and expert witnesses for depositions.
- Designed complex technology tool to present litigation data in highly efficient, value added ways.
- Served as personal fact and corporate entity witness that saved $230MM in lawsuit outcome.
Executive Business Consultant
Quicken Loans
07.2011 - 03.2016
- Implemented countless mortgage processes and tools to strengthen organizational culture, improve employee efficiency, increase customer satisfaction, and grow business.
- Conspired across many teams to transform QL's traditional mortgage lending processes, to unique specialized processes, driven by technology.
Director of Credit Risk
Quicken Loans
02.2010 - 06.2011
- Established new role and reporting to present mortgage lending credit risk data for vested parties.
- Analyzed data and organized monthly vested party meetings to spotlight meaningful insights, and make guideline changes to align with credit risk appetite.
- Evolved internal fraud investigation and post-close investor audit teams to maintain high loan quality.
Vice President of Training
Quicken Loans
01.2000 - 01.2010
- Built world class mortgage training and coaching teams from 0 to 100 people supporting initial and ongoing programs in sales and operations.
- Collaborated to roll out first sales process methodology, and operations communication processes, that increased production and turn time.
- Led production team that covered pipelines while underwriters were out of office and answered banker guideline questions.
- Assessed credit risk in loans denied by underwriting to identify ways to make them work when possible.
- Launched pre-close internal audit teams to drive better loan quality and efficiency.
Processor, Underwriter, Closer, Banker & Manager
Rock Financial/Quicken Loans
03.1993 - 12.1999
- Sold, processed, underwrote and closed mortgage loans within FNMA, FHLMC, FHA, VA, JUMBO, and additional investor guidelines.
- Educated clients, supported them through transaction, and maintained one of highest customer service ratings.
- Became subject matter expert in entire mortgage origination process as high performing, production-based contributor and leader.
- Opened and managed new branch office in Clinton Township with sales and operations employees.
Education
Bachelor of Arts - Economics
University of Michigan - Ann Arbor
Ann Arbor, MI 09.1988 - 06.1992
MI Real Estate Salesperson License -
Middleton Real Estate Training
Troy, MI 06.2023 - 07.2023
Skills
Conceptual, practical, and critical thinking
Attention to detail
Communicating clearly and empathetically
Problem solving
Collaboration with all job levels
Objectivity and independence
Timeline
Director of Operations & Executive Loan Processor
LitFinancial Corporation
03.2024 - 10.2025
Real Estate Agent
Jacobs Group Good Company Realty
06.2023 - 10.2023
MI Real Estate Salesperson License -
Middleton Real Estate Training
06.2023 - 07.2023
Director of Operations
Rock Health Collective
07.2019 - 06.2022
Litigation Project Manager and Strategist
Quicken Loans
04.2016 - 06.2019
Executive Business Consultant
Quicken Loans
07.2011 - 03.2016
Director of Credit Risk
Quicken Loans
02.2010 - 06.2011
Vice President of Training
Quicken Loans
01.2000 - 01.2010
Processor, Underwriter, Closer, Banker & Manager
Rock Financial/Quicken Loans
03.1993 - 12.1999
Bachelor of Arts - Economics
University of Michigan - Ann Arbor
09.1988 - 06.1992