Dedicated and results oriented Manager with a history of meeting company goals utilizing consistent and detailed practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly organized with a keen eye for unexpected changes and possible solutions.
Overview
18
18
years of professional experience
Work History
Event Manager
Vinwood Catering at Black Swan Country Club
01.2018 - 01.2024
Provided prospective clients with tours as well as presenting food and beverage options with personalized estimate
Maintained detailed files of client communication and inquiries and ensured proper follow-up with prospective clients
Produced contracts and secured deposits
Maintained strong client and vendor relationships to ensure successful events
Designed personalized menus, customized floor plans and detailed timelines for day of, facilitated and ran rehearsals, and executed set up and breakdown of all events
Collaborated with clients to create and develop a personalized plan tailored to their preferences and to fit within their budget while ensuring a memorable experience
Coordinated timelines and schedules for all parties involved, streamlining communication and reducing stress on event day
Utilized advanced organizational skills to manage multiple events simultaneously while maintaining high-quality results
Generated increased interest from prospective clients through strategic use of social media platforms to showcase successful events
Provided exceptional customer service throughout entire planning process, addressing any concerns promptly and professionally
Managed bar inventory, placed orders for spirits, beers, wines and mixers, kept current on new and popular beverages and was responsible for scheduling of bartenders
District Educational Manager/Center Director/Director of Education
Sylvan Learning Center
01.2016 - 01.2017
Identified on areas of business development, increasing efficiency and profitability per Center with District Manager
Monitored over 600 school contacts and worked with centers to develop effective school conferences
Provided support to Center Directors and Directors of Education with planning and implementation of all required programs and projects
Developed cohesive management teams in each Center to meet changing business needs and set monthly financial, productivity and sales goals with each Director of Education
Gained $3.2M in Revenue, running 11%Net
Proactively recruited and hired new Directors of Education, Assistant Directors of Education, and other labor positions
Conducted initial training of budgetary and financial, operational, and educational programs with new Center Directors
Managed coverage for Floating Directors and Directors of Education for each Center
Achieved and consistently maintained highest level of customer in each Center
Drove Labor/Salary expenditures under 32% of budget: 2nd lowest in region
Accounts Receivables Assistant
Carleton Willard Village
01.2012 - 01.2016
Responsible for overseeing and coordinating activities relating to billing, follow up and collection of accounts in independent living, Med B, and private accounts
Assembled and submitted claims to appropriate billing services
Reviewed, interpreted, and acted upon system reports for monthly resident billing
Consulted with and served as contact person for residents and their relatives
Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission
Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement
Reviewed patient charts to better understand health histories, diagnoses, and treatments
Admissions Representative
Kaplan Career Institute
01.2009 - 01.2011
Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs
Accurately and compliantly communicated campus features and program information to prospective students
Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications
Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year
Enhanced communication within admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management
Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education
Recruitment Coordinator
Bright Horizons
01.2007 - 01.2008
Supported designated regions in attracting, identifying, and retaining candidates by developing and implementing efficient, effective recruitment and retention strategies
Controlled recruitment programs by creating marketing materials, deploying recruitment tactics, and building external relationships
Supported job fairs, open houses, and recruiting events
Organized and hosted successful recruitment events, increasing brand awareness and attracting top talent
Decreased help wanted advertising costs while minimizing length of time position is open, decreasing total number of vacancies, and anticipating positions available
Maintained open lines of communication throughout entire recruitment process, fostering positive relationships with both candidates and clients
Healthcare Recruiter
Lucida Staffing Group
01.2006 - 01.2007
Helped launch start-up business of Lucida Staffing by developing healthcare database through consistent sourcing, calling, emailing and other methods of follow up
Screened through resumes from variety of database for healthcare professionals for travel assignments at contracted facilities throughout United States
Built rapport with clientele while assisting them with professional development goals
Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials
Reduced time-to-fill rates by proactively building pipeline of qualified candidates for critical healthcare roles
Education
BS - Human Development and Family Studies
Lesley College
Cambridge, MA
05.1998
AD - Early Childhood Education
Aquinas College of Newton
Newton, MA
05.1996
Skills
Detail Oriented
Multitasking and Organization
Time Management
Problem-Solving
Creativity and Adaptability
Clear Communication
Decision-Making
Staff Management
Team Leadership and Motivation
Timeline
Event Manager
Vinwood Catering at Black Swan Country Club
01.2018 - 01.2024
District Educational Manager/Center Director/Director of Education
Sylvan Learning Center
01.2016 - 01.2017
Accounts Receivables Assistant
Carleton Willard Village
01.2012 - 01.2016
Admissions Representative
Kaplan Career Institute
01.2009 - 01.2011
Recruitment Coordinator
Bright Horizons
01.2007 - 01.2008
Healthcare Recruiter
Lucida Staffing Group
01.2006 - 01.2007
BS - Human Development and Family Studies
Lesley College
AD - Early Childhood Education
Aquinas College of Newton
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